Darwin Marquez
Phoenix,AZ
Summary
Inside Sales Representative driven to obtain new customers quickly. Expertly generates and increases sales while delivering top-notch customer service. Achieves and consistently exceeds monthly sales goals through strong work ethic and tenacity.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Skilled Sales Assistant bringing many years of retail experience. Focused on maximizing business success by capitalizing on sales and service opportunities. Ready to grow sales through application of understanding the environment I’m placed in.
Overview
15
15
years of professional experience
Work History
Customer Service/Inside Sales Representative
Herb N' Legend
Phoenix, AZ
06.2017 - 07.2023
- Developed and implemented strategies to increase sales volume.
- Provided customers with product information, pricing and availability.
- Conducted outbound calls to existing clients to upsell products or services.
- Solicited feedback from customers on product features and service levels.
- Maintained detailed records of customer interactions, orders and account status updates.
- Created marketing campaigns to promote our products and services in the marketplace.
- Followed up on pending orders and inquiries in a timely manner.
- Assisted in resolving customer complaints in a prompt manner.
- Collaborated with other departments to ensure successful implementation of sales initiatives.
- Provided training sessions for new employees on company policies, procedures and best practices.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Cultivated and strengthened customer relationships to drive revenue growth.
- Delivered superior customer support to improve account retention rate.
- Negotiated prices, terms of sale and service agreement to close transactions.
- Expedited customer orders for quick delivery and to promote satisfaction.
- Identified customer needs by asking questions and advising on best solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Reduced process lags by training employees on best practices and protocols.
- Engaged casual shoppers to provide information about featured products and recommend merchandise.
- Reset store displays for special events and seasonal merchandise changes.
- Posed as models for advertising, artistic creation and display of goods.
Pasteurizer/Certified Forklift Operator/Packer
Gregory Packaging - Suncup Juice
Phoenix, AZ
02.2012 - 12.2015
- Ensured pasteurizer was operating according to safety protocols and manufacturer's instructions.
- Maintained accurate records of pasteurization process, including temperatures, pressures and times.
- Performed routine maintenance on pasteurizer equipment and replaced worn or defective parts as needed.
- Adjusted pasteurizing machine settings in accordance with product specifications.
- Monitored the pasteurization process to ensure it met quality standards.
- Verified accuracy of temperature readings and other data collected from the pasteurization process.
- Conducted regular tests to verify that products have been adequately heated or cooled during the process.
- Followed all required food safety guidelines when working with ingredients and finished products.
- Cleaned, sanitized, and maintained work areas, equipment, tools, utensils, conveyors, storage tanks, pumps and valves used in the pasteurization process.
- Trained new staff members on proper operation of the pasteurizer equipment.
- Operated a variety of machines such as homogenizers, centrifuges and separators as part of the overall pasteurization process.
- Performed daily checks on all components of the system including compressors, condensers and evaporators to ensure they are functioning properly.
- Reported any discrepancies immediately to supervisor or management personnel.
- Participated in monthly meetings with other departments to discuss improvements or changes that could be made to increase efficiency.
- Analyzed test results from laboratory samples taken from various stages of production processes.
- Broke down, cleaned and sanitized work stations at end of shift.
- Properly stored food by adhering to food safety policies and procedures.
- Followed production list provided by supervisor.
- Prepared and built food items according to standardized recipes and directions.
- Set up work stations, prep tables, service counters and steam tables.
- Adhered to company safety policies and procedures regarding proper food safety and sanitation.
- Inspected finished food products for quality and adherence to customer specifications.
- Organized, sanitized and maintained equipment and utensils.
- Fed raw materials into equipment and cooked based on instructions.
- Inspected and assessed quality of finished products.
- Recorded processing steps, gauge readings, cooking time and results from test batches.
- Entered information such as temperature into control panel touch screen.
- Adjusted controls to manage temperature and other variables to meet required standards.
- Documented cooking cycle counts and ingredient lot numbers.
- Collected and examined product samples to test and assess quality, consistency, appearance and other factors.
- Operated pallet jack and forklifts to transport food products and goods within facility.
- Inspected forklifts for safety and operational issues prior to use.
- Loaded, unloaded and moved materials within the warehouse using a forklift.
- Assisted in unloading trucks with heavy lifting equipment.
- Operated various types of forklifts including sit-down, stand-up, electric, propane and diesel models.
- Performed daily maintenance checks on all equipment.
- Ensured that all safety protocols were followed while operating forklifts.
- Organized storage areas to maximize space efficiency and optimize workflow processes.
- Adhered to quality assurance standards when handling goods and materials.
- Transported materials between departments in accordance with company policies and regulations.
- Delivered supplies to designated locations within the facility as needed.
- Retrieved orders from storage areas utilizing forklift operations skills.
- Identified damaged or defective merchandise before loading onto trucks.
- Adhered strictly to OSHA guidelines regarding workplace safety practices.
- Moved goods between warehouse locations according to shipment and storage needs.
- Maintained current forklift training and certification as required by company policies.
- Communicated with supervisor and other warehouse staff to coordinate work.
- Packaged, labeled and tagged goods before transfer.
- Loaded, unloaded, transported and stacked materials through careful operation of various warehouse equipment.
- Relocated goods from dock area to appropriate storage locations.
- Secured loads on pallets to minimize damage and worker injuries.
- Positioned lifting devices around loaded pallets, skids and boxes to secure materials for transport to designated areas.
- Drove gasoline- or electric-powered vehicles to transport materials between loading, processing and storage areas.
- Unloaded and loaded trucks with merchandise for distribution.
- Packed products in accordance with specified instructions.
- Wrapped items securely using appropriate packing materials.
- Labeled boxes, crates, and other containers accurately.
- Verified labels for appropriate order numbers and item specifications.
- Loaded and unloaded items from machines, carts and dollies.
- Staged loaded pallets with hand truck for fork truck pick-up.
Assembly Line Production Worker/Sanitation Worker
Barrel O’ Fun
Phoenix, AZ
11.2009 - 12.2011
- Performed quality checks on products to ensure they met company standards.
- Organized production line equipment and materials for assembly tasks.
- Assembled components according to established procedures and safety protocols.
- Cleaned tools, equipment, and workstations as needed throughout shift.
- Ensured that all safety regulations were followed at all times while operating machinery.
- Communicated effectively with team members regarding production goals and objectives.
- Stacked finished products onto pallets in preparation for shipment from the facility.
- Rotated through various positions on the assembly line as needed by management.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Removed physical refuse and debris and organized tools to maintain safe work environment.
- Worked through each required task and step in production processes.
- Packed finished products and prepared for shipment.
- Swept, mopped and scrubbed floors in production areas.
- Cleaned and sanitized equipment, walls, ceilings and other surfaces.
- Removed trash and waste from work areas to designated collection points.
- Operated power scrubber, pressure washer, vacuum cleaner, steam cleaner and other cleaning equipment.
- Sanitized food processing areas according to safety protocols.
- Performed periodic deep cleans of entire facility as needed.
- Utilized chemicals such as detergents, disinfectants and polishes safely.
- Followed all safety procedures when handling hazardous materials.
- Reported any maintenance needs to supervisor promptly.
- Adhered to established guidelines regarding the use of personal protective equipment.
- Ensured compliance with local health codes by inspecting facility periodically.
- Provided assistance to other departments upon request.
- Followed sanitation schedule and documented cleaning activities.
- Sanitized floors and walls to protect workers.
- Handled cleaning and sanitation chemicals by following safety precautions.
- Demonstrated proper use of PPE and understood procedures necessary to minimize exposure to chemicals while performing daily tasks.
- Utilized chemicals in correct quantities to maintain cleanliness of floor and touchpoint areas.
- Complied with company policies regarding safe storage of chemicals.
- Applied cleaning chemicals to machinery using centralized or portable foaming systems.
- Reduced cleaning time significantly while maintaining company quality standards.
- Mixed and diluted caustic chemicals for use in industrial cleaning.
- Mixed water and detergents or acids in containers to prepare cleaning solutions.
- Handled, labeled and safely stored various hazardous chemicals and solutions to prevent injuries.
- Applied industrial chemicals safely to clean surfaces in the warehouse environment.
- Operated manual and mechanical equipment safely to minimize injury and accident risks.
Order Selector /Shipping and Receiving Clerk/Delivery Driver Assistant
Oak Craft
Phoenix, AZ
02.2008 - 01.2009
- Maintained accurate records of all goods received and distributed in the warehouse.
- Confirmed shipments against purchase orders for correctness of items, quantity, and quality.
- Verified accuracy of orders prior to loading onto delivery trucks.
- Executed the picking, packing, shipping, and unloading of goods in an efficient manner.
- Inspected product for damages or defects before placing them into containers.
- Ensured that all safety protocols were followed while operating material handling equipment.
- Assisted other personnel in the loading and unloading process if needed.
- Provided assistance with stocking duties when necessary during peak periods.
- Attended company safety meetings to maintain knowledge of new and important information.
- Unloaded merchandise from delivery trucks quickly and efficiently.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Loaded and unloaded trucks with pallet jacks or forklifts as needed.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Reviewed delivery documents and orders and reported errors to supervisor.
Education
High School Diploma -
West Phoenix High School
Phoenix, AZ05-2006
Skills
- Dependable
- Opportunity Identification
- Customer Service
- Relationship Building
- Persuasive negotiator
- Client Relationship Management
- Closing Techniques
- Telephone sales
- Sales Presentations
- Data Entry
- Product Knowledge
- Goal Setting
- Reliability
- Continuous Improvement
- Exceptional customer service
- Email and Phone Etiquette
- FLUENT IN Spanish
Timeline
Customer Service/Inside Sales Representative
Herb N' Legend
06.2017 - 07.2023
Pasteurizer/Certified Forklift Operator/Packer
Gregory Packaging - Suncup Juice
02.2012 - 12.2015
Assembly Line Production Worker/Sanitation Worker
Barrel O’ Fun
11.2009 - 12.2011
Order Selector /Shipping and Receiving Clerk/Delivery Driver Assistant
Oak Craft
02.2008 - 01.2009
High School Diploma -
West Phoenix High School