Darwin S. Damacela
Rahway,New Jersey
Summary
Results-oriented Operations Supervisor experienced in driving process improvement initiatives to enhance workplace productivity and customer satisfaction. Led high-performing teams through effective mentorship and training, fostering strong vendor relationships and contract management. Focused on maximizing team success in fast-paced environments through proactive problem-solving and development of efficient business processes.
Overview
1
1
Certification
27
27
years of professional experience
Work History
Operations Supervisor
Federal Express
Woodbridge, New Jersey
07.2026 - Current
- Supervised daily operations for package sorting and delivery processes.
- Coordinated team schedules to ensure efficient workflow and coverage.
- Trained new employees on safety protocols and operational procedures.
Station Lead
Federal Express
Moonachie, NJ
01.2001 - Current
- Perform assignments and projects as managed by management.
- Managerial Training- AIM certified.
- Completed AIM managerial training program.
- Sort and scan packages for morning deliveries to make sure they conform to FedEx service standards.
- Load truck in sequence order for deliveries.
- Load truck in sequence for deliveries.
- Provide excellent customer service functions
- Leveraged thorough knowledge of area and station service area to optimize delivery routes.
- Worked as swing courier under DOT regulations.
Reload Captain
Federal Express
Moonachie, NJ
01.2001 - Current
- Responsible for employee’s daily coordination of shipment operations.
- Keep track of assigned goals for peers and track shipments to be delivered as scheduled.
- Organized and sequenced aircraft containers for efficient loading.
- Set up equipment and pre-write the documentation for shipments.
- Load aircraft containers and direct the driver to the corresponding destination.
Dangerous Goods Specialist
Federal Express
Moonachie, NJ
01.2001 - Current
- Conducted inspections of hazardous materials, ensuring compliance with safety regulations.
- Processed packages in accordance with IATA regulations for air travel, facilitating smooth logistics.
- Prepared documentation to support timely departures, contributing to operational efficiency.
Manager/Administrative Assistant
Party World
Newark, NJ
01.2000 - 01.2012
- Scheduled employees’ workdays and times.
- Resolved customer complaints in a professional manner.
- Maintained accurate computer records for invoices and inventory, supporting financial operations.
- Sorted and filed documents systematically to ensure easy retrieval. and kept track of billing and payments.
Education
Bachelor’s - in Management and Leadership
Patten University
San Francisco, CAAssociate - in applied Science in Computer Network Administration
Gibbs College
Montclair, NJHigh School Diploma -
Kearny High School
Kearny, NJSkills
- Operational compliance
- Operational planning
- Data Analysis
- Employee scheduling
- Team Leadership
- Staff Management
- Critical Thinking
- Word
- PowerPoint
- Email Management
Certification
AIM certified (Managerial Training)
Summary - Text
Results-oriented professional with 20+ years of experience with the ability to multitask, prioritize, and work well under pressure with minimal supervision. Successful in spearheading process improvement initiatives to increase workplace productivity and customer satisfaction. Strong team leader with the ability to mentor and train high performing teams. Outstanding communicator with bilingual proficiency in English and Spanish.
Timeline
Operations Supervisor
Federal Express
07.2026 - Current
Station Lead
Federal Express
01.2001 - Current
Reload Captain
Federal Express
01.2001 - Current
Dangerous Goods Specialist
Federal Express
01.2001 - Current
Manager/Administrative Assistant
Party World
01.2000 - 01.2012
Bachelor’s - in Management and Leadership
Patten University
Associate - in applied Science in Computer Network Administration
Gibbs College
High School Diploma -
Kearny High School