Joshua Stephens
Barboursville
Summary
Resourceful Operations Supervisor known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and process improvement, ensuring operational excellence. Excel in communication, problem-solving, and adaptability, leveraging these soft skills to navigate complex challenges and drive continuous improvement.
Overview
23
23
years of professional experience
Work History
Operations Supervisor
FedEx
South Point
08.2016 - Current
- Supervised daily operations to enhance package handling and delivery efficiency.
- Monitored workflow processes to identify bottlenecks and streamline efficiency.
- Enforced company policies and procedures to maintain service quality standards.
- Train staff on safety protocols and operational procedures for improved compliance.
- Trained package handlers and managers on operation of switcher.
- Train package handlers on operation of tuggers.
- Oversee unload area of preload sort.
- Monitor metrics and discuss with supervisors and peers on ways to improve.
- Facilitated monthly Safety Committee meetings to discuss safety protocols.
Store Manager
Tri-State Uniform and Supply
Kenova
08.2013 - 07.2017
- Managed daily store operations.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Implemented promotional strategies to enhance product visibility.
- Maintained a clean and organized store environment for customers.
- Assisted customers with inquiries and resolved complaints promptly.
- Collaborated with suppliers for timely product deliveries and quality assurance.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared monthly reports on sales figures, expenses, profits.
Police Officer
Kenova Police Department
Kenova
07.2007 - 07.2012
- Responded to emergency calls, assessing situations to determine and implement appropriate actions.
- Conducted thorough investigations into criminal activities, gathering evidence to support prosecution.
- Collaborated with community members to foster trust, enhancing overall public safety initiatives.
Deputy Sheriff
Wayne County Sheriff's Department
Wayne
01.2003 - 07.2007
- Enforced laws and maintained peace to ensure community safety in assigned areas.
- Conducted traffic stops and issued citations to uphold traffic regulations and enhance road safety.
- Responded to emergency calls, providing timely assistance to citizens in distress.
Education
Basic Officer Certification -
West Virginia State Police Academy
07.2003 - 10.2003
Wayne High School
Wayne, WvSkills
- Operational compliance
- Workflow optimization
- Operational planning
- Team leadership
- Safety training
- Switcher certified
- Tugger certified
- Package handling
Timeline
Operations Supervisor
FedEx
08.2016 - Current
Store Manager
Tri-State Uniform and Supply
08.2013 - 07.2017
Police Officer
Kenova Police Department
07.2007 - 07.2012
Basic Officer Certification -
West Virginia State Police Academy
07.2003 - 10.2003
Deputy Sheriff
Wayne County Sheriff's Department
01.2003 - 07.2007
Wayne High School