Darya Hoover
Summary
Accomplished Security Officer with a proven track record at Burlington, enhancing safety through expert CCTV surveillance and superior customer service. Skilled in incident reporting and fostering team collaboration, I significantly improved facility security and customer satisfaction. My dedication to reliability and effective communication underpins my professional achievements. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Talented security professional skilled at conducting building patrols, securing entrances and exits and keeping visitors under constant surveillance. Skilled in writing reports, updating records and handling simultaneous tasks in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level SecurityOfficer position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Security Officer
Burlington
Chicago, IL
06.2024 - Current
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Unarmed Security Officer
Tac Security
Chicago, IL
05.2024 - Current
- Completed full building and grounds patrols to spot and investigate concerns.
- Directed guests around building and answered accessibility questions.
- Contributed to a positive work environment through excellent teamwork and collaboration with colleagues.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Monitored alarm systems to detect any unauthorized entries into protected areas.
- Enhanced safety by conducting thorough and regular patrols of the premises.
Security Officer
Good Shepherd Tower
Chicago, IL
05.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Developed strong relationships with local community members to foster trust between the organization''s security team and its neighbors.
- Supported event planning teams by providing input on necessary security arrangements during special functions or high-profile meetings.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Customer Service Associate
Walgreens
Chicago, IL
04.2023 - 09.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Responded to customer calls and emails to answer questions about products and services.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Informed customers about special promotions and provided detailed information for various products.
- Assisted colleagues with challenging situations, providing guidance based on expertise and experience in the industry.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded proactively and positively to rapid change.
Youth Volunteer
Southside Help Center
Chicago, IL
07.2019 - 11.2019
- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Facilitated workshops for skill-building aimed at empowering youth to achieve personal growth and development.
- Collaborated effectively with fellow team members to plan successful events that met organizational objectives while engaging the community.
- Strengthened partnerships with local organizations, leading to increased collaboration on projects and events.
- Contributed to successful fundraising efforts by assisting in event planning and execution.
- Provided guidance and support to participants to promote memorable experiences.
- Mentored younger or less experienced volunteers through role modeling and providing constructive feedback, fostering their development within the organization.
- Enhanced youth engagement by organizing and implementing community outreach programs.
- Provided positive role modeling for youngsters through dress and personal behavior.
- Served as an ambassador of the organization at public events such as fairs or conferences, representing its mission positively while answering questions about its work from interested individuals.
- Inspired youth to take on leadership roles within the organization by providing mentorship and guidance.
- Increased community awareness of volunteer opportunities by designing promotional materials and managing social media accounts.
- Organized training sessions for new volunteers, ensuring they were well-prepared for their roles and responsibilities.
- Boosted volunteer participation by developing targeted recruitment strategies.
Education
Security Certificate - Security And Protective Services
Paul Simon JobCorps
Chicago, IL05.2024
High School Diploma -
Morgan Park Highschool
Chicago, IL06.2022
Skills
- Report Writing
- Incident Reporting
- Security Guard License
- General security
- CCTV Surveillance
- Superior customer service
- Patrol operations
- Metal detector operation
- Reliability
- First Aid Certified
- ID Verification
- Self-Defense
- Customer Service
- Team Player
Timeline
Security Officer
Burlington
06.2024 - Current
Unarmed Security Officer
Tac Security
05.2024 - Current
Security Officer
Good Shepherd Tower
05.2024 - Current
Customer Service Associate
Walgreens
04.2023 - 09.2023
Youth Volunteer
Southside Help Center
07.2019 - 11.2019
Security Certificate - Security And Protective Services
Paul Simon JobCorps
High School Diploma -
Morgan Park Highschool