DARYA SVIRINA
Summary
Dynamic retail management professional with a proven track record at Nordstrom, enhancing customer satisfaction and boosting sales by 10% within six months. Expert in visual merchandising and team development, I excel in creating engaging customer experiences and fostering a culture of excellence and continuous improvement.
Overview
4
4
years of professional experience
Work History
Department Manager Women's Apparel
Nordstrom
Boca Raton, FL
07.2024 - Current
- Hired, trained, and developed a high-performing team focused on customer service.
- Led by example, set and exceeded personal and company goals, while emphasizing the importance of delivering amazing customer service every day.
- Developed and implemented merchandising strategies and floor moves to maximize sales, profits, and customer satisfaction.
- Created a solid business plan to align team efforts with department, store, and individual goals.
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
Assistant Department Manager Shoes Division
Nordstrom
Boca Raton, FL
04.2023 - 06.2024
- Recruited, hired, trained, developed, and motivated a team of 20 employees.
- Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan.
- Ensured salespeople delivered outstanding customer service by teaching, coaching, and leading by example.
- Worked with the department manager to ensure that merchandising and presentation standards were met.
Interim Department Manager Men's Clothing
Nordstrom
Boca Raton, FL
11.2022 - 04.2024
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Led by example, set and exceeded personal and company goals, while emphasizing the importance of delivering amazing customer service every day.
- Developed and implemented merchandising strategies and floor moves to maximize sales, profits, and customer satisfaction.
Assistant Department Manager Men's Division
Nordstrom
Boca Raton, FL
10.2020 - 11.2022
- Recruited, hired, trained, developed, and motivated the team.
- Assisted the department manager in achieving department volume and productivity goals by developing and executing a business plan.
- Ensured salespeople delivered outstanding customer service by teaching, coaching, and leading by example.
- Worked with the department manager and the merchant team to ensure merchandising and presentation standards were met.
Education
Bachelor of Arts - Bilingual Education
Novosibirsk State Technical University
Novosibirsk, Russia05-2017
Skills
- Retail management
- Customer service
- Visual Merchandising
- Training and mentoring
- Team development
- Organizational skills
- Problem solving
Accomplishments
- Top Performing Manager award Nordstrom Boca Raton 02/2023
- Top Performing Manager award Nordstrom Boca Raton 11/2024
Timeline
Department Manager Women's Apparel
Nordstrom
07.2024 - Current
Assistant Department Manager Shoes Division
Nordstrom
04.2023 - 06.2024
Interim Department Manager Men's Clothing
Nordstrom
11.2022 - 04.2024
Assistant Department Manager Men's Division
Nordstrom
10.2020 - 11.2022
Bachelor of Arts - Bilingual Education
Novosibirsk State Technical University
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