Retail leader with a strong background in sales, client development, and team leadership. Known for cultivating lasting client relationships, developing talent, and creating thoughtful, personalized experiences that foster loyalty and deliver strong results.
Work History
Department Manager Men's Apparel & Designer
1 Year
Nordstrom | 10.2025 - Current
Oversee a $10M+ department, driving sales, client experience, talent development, and operational excellence.
Lead and develop a high-performing team, including 4 top sellers generating $1M+ each.
Delivered 15% YTD sales growth through strategic selling, elevated service standards, and strong floor execution.
Increased relationship selling 20%+ through client development, personalized outreach, and elevated styling.
Coach teams on clienteling, product expertise, styling, and conversion to strengthen loyalty and drive growth.
Partner with visual merchandising to uphold Nordstrom brand standards and deliver compelling seasonal presentations.
Department Manager Women's Apparel
1 Year 3 Months
Nordstrom | 07.2024 - 10.2025
Recruited, trained, and developed a high-performing sales team, cultivating strong sellers, stylists, and Customer All-Stars.
Led by example, consistently exceeding goals while fostering a culture of accountability, service, and sales excellence.
Oversaw an $8M+ business, driving 20% sales growth through strategic coaching, client engagement, and relationship selling.
Executed merchandising strategies and floor moves to maximize sales, profitability, and customer experience.
Built a loyal client base through active selling, personalized service, and relationship development.
Assistant Department Manager Shoes Division
1 Year 3 Months
Nordstrom | 04.2023 - 07.2024
Supported hiring, training, and development of a 20-person team, driving engagement and performance.
Partnered with leadership to achieve sales, productivity, and business goals through strategic planning.
Coached associates on luxury customer service, selling, and client relationship building.
Executed merchandising, presentation, inventory, and shrink standards.
Built customer loyalty through active selling and long-term client relationships.
Interim Department Manager Men's Clothing
1 Year 5 Months
Nordstrom | 11.2022 - 04.2024
Supervised, coached, and developed team members to drive performance and professional growth.
Provided ongoing feedback and performance coaching to strengthen results and accountability.
Consistently exceeded goals while leading by example and delivering exceptional customer service.
Executed merchandising strategies and floor moves to maximize sales, profitability, and customer experience.
Skills
Sales Leadership
Client Development
Team Coaching
Customer Experience
Business Performance
Styling & Selling
Visual Merchandising
Accomplishments
Leader of the Quarter Nordstrom Miami Market August 2026
Leader of the Quarter Nordstrom Miami Market May 2026