Summary
Overview
Work History
Education
Skills
Timeline
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Victoria Ponzillo

Victoria Ponzillo

Rancho Santa Margarita,CA

Summary

Dynamic leader with a proven track record at Nordstrom, where I spearheaded fashion events and optimized merchandising strategies to enhance brand excitement and market competitiveness. Excelled in team development and customer service, significantly improving satisfaction. Skilled in multitasking and problem-solving, adept at driving operational excellence and performance.

Overview

5
5
years of professional experience

Work History

Men's Apparel Department Manager

Nordstrom
10.2024 - 11.2024
  • Coordinated special events such as fashion shows or designer collaborations to generate excitement around the brand.
  • Monitored competitor activities closely, adapting pricing strategies accordingly to maintain a competitive edge in the market.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved customer satisfaction through exceptional service and quick response to inquiries.
  • Established team priorities, maintained schedules and monitored performance.

Men's Dressy and Men's Shoes Department Manager

Nordstrom
05.2024 - 10.2024
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.

Jewelry and At Home Department Manager

Nordstrom
10.2023 - 04.2024
  • Assisted in training new advisors, sharing best practices in problem-solving and communication skills.
  • Enhanced customer satisfaction by providing timely and accurate technical support for various products.
  • Contributed to team success by actively participating in meetings, sharing feedback on processes or tools, and offering suggestions for improvement where needed.
  • Managed multiple chat sessions simultaneously without compromising attention to detail or communication quality during busy periods.

Men's Apparel Assistant Manager

Nordstrom
05.2023 - 10.2023

Men's Apparel Interim Assistant

Nordstrom
03.2023 - 05.2023

Men's Apparel Sales

Nordstrom
11.2022 - 04.2023

Beauty Assistant Manager

Nordstrom
12.2021 - 05.2022

Men's Fragrance and Grooming Counter Manager

Nordstrom
05.2021 - 12.2021

Fufillment Specialist

Nordstrom
11.2020 - 05.2021

Men's Suits and Furnishings Sales

Nordstrom
06.2019 - 11.2020

Education

High School Diploma -

Abeka Academy
05-2011

Skills

  • Store operations
  • Merchandising strategies
  • Performance analysis
  • Fashion trends
  • Employee scheduling
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Active listening
  • Decision-making
  • Problem resolution
  • Team development
  • Good judgment

Timeline

Men's Apparel Department Manager

Nordstrom
10.2024 - 11.2024

Men's Dressy and Men's Shoes Department Manager

Nordstrom
05.2024 - 10.2024

Jewelry and At Home Department Manager

Nordstrom
10.2023 - 04.2024

Men's Apparel Assistant Manager

Nordstrom
05.2023 - 10.2023

Men's Apparel Interim Assistant

Nordstrom
03.2023 - 05.2023

Men's Apparel Sales

Nordstrom
11.2022 - 04.2023

Beauty Assistant Manager

Nordstrom
12.2021 - 05.2022

Men's Fragrance and Grooming Counter Manager

Nordstrom
05.2021 - 12.2021

Fufillment Specialist

Nordstrom
11.2020 - 05.2021

Men's Suits and Furnishings Sales

Nordstrom
06.2019 - 11.2020

High School Diploma -

Abeka Academy

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Victoria Ponzillo