Daryana Guzman
Aurora,IL
Summary
Dynamic Assistant Store Manager with a proven track record at Skechers, excelling in customer service and team leadership. Enhanced store efficiency through strategic planning and effective problem-solving, resulting in improved customer satisfaction. Proficient in Microsoft Office Suite, with a keen attention to detail and a commitment to achieving performance goals.
Overview
4
4
years of professional experience
Work History
Assistant Store Manager
Skechers
Aurora, IL
11.2023 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Store Manager
Little Caesars
Aurora, IL
05.2021 - 11.2023
- Monitored inventory quantities regularly.
- Helped reach customer satisfaction by communicating and receiving feedback on how to better improve our service.
- Promoted a culture of urgency within the team to achieve timely results.
- Managed cash transactions to ensure balanced drawers throughout the day.
Front Desk Receptionist
YMCA
Naperville, IL
05.2021 - 08.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Education
West Aurora High School
Aurora, IL05.2023
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Time management
- Team building and leadership
- Attention to detail
- Work Planning and Prioritization
- Goals and performance
- Strategic planning
- Scheduling coordination
- Microsoft Office Suite
- Billing
Languages
Spanish
Native or Bilingual
Timeline
Assistant Store Manager
Skechers
11.2023 - Current
Assistant Store Manager
Little Caesars
05.2021 - 11.2023
Front Desk Receptionist
YMCA
05.2021 - 08.2022
West Aurora High School