Daryanna Melton
Baltimore,MD
Summary
Proven Patient Service Representative with a track record of enhancing patient satisfaction and streamlining office operations at Angles Healthcare. Skilled in HIPAA compliance and customer service, demonstrated through improved clinic productivity and patient care coordination. Expertise in appointment scheduling and office administration, contributing to a welcoming and efficient healthcare environment.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Angles Healthcare
Essex, MD
05.2023 - Current
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
Personal Care Assistant
Angles Healthcare
Baltimore, MD
05.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Planned, prepared, and served meals and snacks according to prescribed diets.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Monitored and assisted residents through individual service plans.
EVS Housekeeper
Autumn Lake Healthcare
Baltimore, MD
02.2023 - 11.2023
- Enhanced cleanliness by thoroughly disinfecting high-touch surfaces in patient rooms and common areas.
- Maintained a safe environment for patients and staff by adhering to infection control policies and procedures.
- Reduced cross-contamination risks by properly disposing of hazardous waste materials according to facility guidelines.
- Assisted in maintaining Joint Commission accreditation with consistent adherence to healthcare facility standards.
- Supported overall patient satisfaction by addressing their housekeeping concerns promptly and professionally.
- Maximized efficiency through proper use and mixing of chemicals according to manufacturer instructions and safety guidelines.
Patient Service Representative
Atrium Health Pineville
Charlotte, NC
07.2021 - 09.2022
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Reduced no-show rates through consistent appointment reminder calls, leading to improved clinic productivity.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Built and maintained positive working relationships with patients and staff.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Assisted patients in filling out check-in and payment paperwork.
- Used Software to schedule appointments.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered support to medical staff in completion of patient paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Taught patients and families to use at-home medical equipment.
Education
Certified Medical Assistant -
Bmore Center For Healthcare
Baltimore, MDSkills
- Customer Service
- HIPAA Compliance
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- Appointment Scheduling
- Scheduling appointments
- Patient greeting
- Office Administration
- Document filing
Timeline
Patient Service Representative
Angles Healthcare
05.2023 - Current
Personal Care Assistant
Angles Healthcare
05.2023 - Current
EVS Housekeeper
Autumn Lake Healthcare
02.2023 - 11.2023
Patient Service Representative
Atrium Health Pineville
07.2021 - 09.2022
Certified Medical Assistant -
Bmore Center For Healthcare