DARYL C. WATKINS
Hackensack,NJ
Summary
With 23 years of experience in Customer Service, a results-driven professional consistently delivering exceptional client support and fostering positive relationships. Excels at managing multiple priorities in fast-paced environments, always focusing on problem resolution and ensuring customer satisfaction. Highly organized and detail-oriented, with proficiency in leveraging technology and analytical expertise to drive efficiency and accuracy in all tasks.
Overview
19
19
years of professional experience
Work History
Senior Marketing Analyst
Straight Marketing LLC
Elmwood Park, NJ
04.2017 - Current
- Responsible for handling 8 online appointments per day with business owners who have purchased Google verification and digital marketing services from the sales department
- Develops and implements SEO strategies to drive traffic for small business owners.
- Collaborates with the fulfillment department to address Google profile issues such as suspension and incorrect website information
- Coordinated SEO efforts to align with clients' goals in achieving improved Google rankings against competitors.
Senior Marketing Analyst
Loyal 9
11.2013 - 02.2017
- Conducted up to 100 daily calls addressing Google profile verification inquiries for small businesses.
- Boosted online presence for clients through strategic SEO integration and web enhancements.
- Provided reputation management services by monitoring customer reviews and addressing any concerns that may effect the online brand image of their business
Regional Account Manager
The Supplies Guys
08.2010 - 10.2013
- Oversaw management of 2,000+ business accounts spanning U.S. and international markets.
- Made up to 80 outbound calls following up on the printing related services provided and to check in on printing supplies
- Generated competitive price quotes while coordinating with vendors to track orders and update inventory levels.
- Recognized common issues caused by compatible supplies and quickly guided customers through the recommended troubleshooting techniques
Customer Care Representative
Publisher’s Circulation Fulfillment (New York Times)
07.2009 - 04.2010
- Managed large volume of calls each day, resolving home delivery disputes.
- Processed orders, gave price quotes, and communicated with delivery hubs to correct delivery problems
- Guided customers through the company’s website to assist in creating a customer profile and to pay invoices online
- Suggested premium features to increase value of existing subscriptions.
Customer Care Specialist
Roadway
07.2006 - 07.2009
- Tracked and managed up to 100 calls per day for timely freight arrivals.
- Handled entry and processing of freight transportation requests using As 400 system.
- Contacted delivery terminals to inform of any possible overages, shortages, or damages
- Communicated with driver dispatchers to inform on hazmat pick-ups and special rush order requests
Education
Mass Communication
BERGEN COMMUNITY COLLEGE
Paramus, NJSkills
- Microsoft Outlook
- Microsoft Word
- Zoom
- Joinme
- Slack
- Internet and CRM software proficiency
Timeline
Senior Marketing Analyst
Straight Marketing LLC
04.2017 - Current
Senior Marketing Analyst
Loyal 9
11.2013 - 02.2017
Regional Account Manager
The Supplies Guys
08.2010 - 10.2013
Customer Care Representative
Publisher’s Circulation Fulfillment (New York Times)
07.2009 - 04.2010
Customer Care Specialist
Roadway
07.2006 - 07.2009
Mass Communication
BERGEN COMMUNITY COLLEGE