DARYL DILLARD
Summary
DILLARD SR. PROFESSIONAL SUMMARY Expert customer skills bringing proven expertise in any and all work environments. Successful leader and manager equipped with skills to handle high-level multi tasked responsibilities. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bulk Truck Driver
Precision LLC / Fed Ex Ground Contractor
03.2021 - Current
- Check in all customers for service repairs or body shop estimates and repairs
- Completed on-time deliveries by choosing best and most efficient routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Successfully avoided time delivery delays by carefully planning best routes.
- Upload work orders to correspond with request of the customer complaint
- Assign work to the proper technician for service of that work order ticket
- Upload technician notes into software system
- Generate parts list for that work order to prepare estimate for the customers
- Provide estimate of repairs for the customer and make contact with that customer for authorization
- Once authorization is completed, that work order get converted into an sales invoice including a 50 percent deposit and 50 percent upon completion
- Once service is completed, vehicle has to be road tested and finalized by management
- Once it finalized, it sighed off and customer contact is made to pick up that vehicle with in a reasonable time frame
- Storage fees will accrue after 5 days of completion,.unless other prearrangements were made by the customer in advance
- Body Shop work orders repairs and service are completed under the same process
- Up-sales are done when its a tech notices an issue that the customer has not reported so we cant protect us against any safety issue that may occur.
Bulk Truck Driver
Neris Logistics - Contractor of FedEx Ground
10.2019 - 03.2021
- Perform package deliveries and pickup on a daily pre-allocatedschedule
- All deliveries has to be completed before scheduled times of pick-ups
- You must be able to lift up to 150 lbs as a requirement of FedExguidelines
- Driver must show quality assurance to each and every customer noexceptions
- Drivers are required to inspect all trucks before work schedule and thenroute is completed
- All issues must be reported to managementimmediately
- All drivers must be team players in order to maintain the contracts ofyour contracted customer
- Integrity plays a huge role in the success ofyour daily tasks and to keep the reputation of employer
- All drivers must maintain a clean and sanitized truck at all times
- Just incase another driver has to utilized your truck.
Service Assistant Manager / Body Shop Assistant Manager
AM Fleet Truck and Auto Repair
02.2017 - 10.2019
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Supervised and managed shop operations and tasks.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Prepared work orders by describing repair and replacement services required, obtaining approval signatures and entering orders into work management system.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Stocked shop with equipment, parts and other resources to promote timely service.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
- Coordinated and supervised 9 shop and field service technicians and assigned tasks and work orders.
Craftsman
Marble, Grout Specialist, Marble Life Restoration
04.2013 - 02.2017
- Arrive to work location in which ever state work needs to be performed
- Review work order and perform sample testing for customer authorization and satisfaction
- After performing three honing samples.
- We compare customers selection vs the samples
- If customer wants a higher clarity
- Estimate has to be recalculated per selection
- Safety protect all areas which can be affected by the treatment used t by masking entire work area for insurance protection for customer property
- Perform and complete work order to customer satisfaction
- Collect final payment upon completion
- This position is a traveling position up to 6 hours away, which could consist of an over night or weeks stay depending on the the work order.
- Grout and concrete specialist was also part of the job description with all natural stone restoration and replacement services
- Before and after photos must be taken for quality control and corporate records for advertising purposes
- Note: I became team leader of my division for all around services in six months
- Also became lead tech to correct all jobs not completed correctly through other employees tech error.
Shop Manager
Northeast Tractor Trailer Repair
09.2011 - 02.2013
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Supervised crew of five
- Generate repair orders for all customer request
- Up-sale every customer for safety and non-safety services
- Proof and finalize all invoices for payment
- Monitor 30-60-90 day A/R and A/P daily.
- Perform collection calls to all customers past their terms.
- Process time sheets allocation for payroll department
Education
Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
Philadelphia, PaCBA) CERTIFIED - COMPUTERIZED BUSINESS ACCOUNTING AND BUSINESS MANAGEMENT
DPT BUSINESS SCHOOL
Philadelphia, PaNatural Stone / Grouts Specialist
Marble Life Restoration Training of Natural Stone
Bala Cynwnd, PA04.2013
Skills
- Organizational Skills
- International Shipments
- Two-Way Radio Operation
- Recordkeeping Requirements
- Business Operations
- Inspection Checklists
- Safety
- Traffic Laws
- Routine Equipment Maintenance
Certification
MANAGMENTMARBLE CRAFTSMANRESTORATION ANDREPLACEMENT SPECIALISTGROUT REPLACEMENT ANDCOLOR SPECIALISTGENERAL LABORSERVICE WRITER FOR TRUCKAND AUTOMOTIVESAFETY COMPLIANCECOORDINATOR
Timeline
Bulk Truck Driver
Precision LLC / Fed Ex Ground Contractor
03.2021 - Current
Bulk Truck Driver
Neris Logistics - Contractor of FedEx Ground
10.2019 - 03.2021
Service Assistant Manager / Body Shop Assistant Manager
AM Fleet Truck and Auto Repair
02.2017 - 10.2019
Craftsman
Marble, Grout Specialist, Marble Life Restoration
04.2013 - 02.2017
Shop Manager
Northeast Tractor Trailer Repair
09.2011 - 02.2013
Diploma -
ABRAHAM LINCOLN HIGH SCHOOL
CBA) CERTIFIED - COMPUTERIZED BUSINESS ACCOUNTING AND BUSINESS MANAGEMENT
DPT BUSINESS SCHOOL
Natural Stone / Grouts Specialist
Marble Life Restoration Training of Natural Stone
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