David Adkins
Mesa,AZ
Summary
I have an extensive retail background in retail dating back to the early nineties, along with management experiences with multiple companies such as Sports concessions, Casio, and Big Lots Skilled distribution professional with 10+ years pulling, staging and delivering parts to customers. Good relationship-building, communication and problem-solving skills. Clean driving record.
Overview
10
10
years of professional experience
Work History
Parts Driver/picker
AutoZone
Mesa,AZ
06.2018 - Current
- Received and submitted payments from customers.
- Planned routes to maximize efficiency.
- Pulled parts from storage and prepared daily deliveries to verified locations.
- Collected returned items from customer locations.
- Delivered marketing materials such as weekly sales flyers.
- Safely and punctually delivered auto parts to local automobile stores from large distributor.
- Pulled parts off store shelves to fill customer orders.
- Kept records of pickups and deliveries and obtained necessary signatures and receipts.
- Checked parts computer for stock items and initiated special orders.
- Kept up-to-date records for clients and distribution center to maintain long-lasting relationships.
- Determined parts needed by analyzing information and descriptions provided by customer.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Worked with clients to develop safety practices for both parts delivery drivers and client receivers.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Maintained organized, clean and professional vehicle to protect company reputation with customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Determined quickest and safest routes for delivery by using effective planning and organizational skills.
- Kept detailed records of completed or in-progress deliveries using hand-held devices and camera images.
- Planned delivery routes and most efficient methods of distribution.
- Mapped out destinations ahead of time to ascertain quickest and safest routes for delivery.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and money received from customers.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Reviewed routes and expected delivery time frames to determine order of deliveries.
- Planned optimal routes based on GPS software and knowledge of local traffic patterns.
- Maintained contact with dispatching team and management for open communication about delays or other delivery issues.
- Checked loads against documentation before completing final delivery at destinations.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Recorded each delivery using proper paperwork before leaving warehouse.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Completed inspections daily to identify needed upkeep on vehicles and document performance concerns.
- Handled basic upkeep and emergency repairs on delivery vehicles.
- Operated vehicles to move personal, business and industrial goods.
- Collected $[Amount] in payments for completed deliveries and services daily.
- Conferred with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Maintained consistent on-time delivery record with [Number]% of orders arriving ahead of schedule.
- Loaded and unloaded [Number] delivery vans per shift.
- Promoted products at stops along regular route.
- Updated routes based on weather and road conditions in real time to decrease delivery times by [Number]%.
FURNITURE SALES/REPAIR
Big Lots Stores, Inc.
Tempe,AZ
09.2007 - 05.2013
- Researched furniture materials and suggested pieces to clients based on budget and want.
- Communicated with clients to find and design layout best suited for client needs and location.
- Followed up with clients after installation and delivery to gauge customer satisfaction.
- Updated customers on scheduled deliveries of furniture to homes.
- Worked within budgetary constraints to advise quality and design of furniture in houses, apartments and mobile homes.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Supported loss prevention goals by monitoring shopper behavior.
- Assisted customers with signing up for store loyalty programs and provided details about key benefits.
- Processed accurate credit, debit, check and cash sales transactions for more than 30 customer orders per day.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in fluids and battery products.
- Tracked down hard-to-find merchandise at diverse locations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Increased business sales utilizing product knowledge.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Discussed return policy and warranty with customers, outlined restrictions and educated on policies.
Education
Associate of Arts - Music/Electronics
Maricopa Community Colleges - Mesa Community College
Mesa, AZMusic Education
Arizona State University
Tempe, AZHigh School Diploma -
Mcclintock High School
Tempe, AZ05.1994
Skills
- Customer Needs Assessments
- Systems Evaluation
- Customer Relationships
- Reading Comprehension
- Learning Strategies
- Recordkeeping Requirements
- Customer Accounts Management
- Ability to Lift 50 Pounds
- Managing Inventory
- Operation Monitoring
- Product Delivery
- Equipment Selection
- Efficiency and Time Management
- Operational Efficiency
- Vehicle Safety and Maintenance
- Complex Problem-Solving
- Delivery Verification
- GPS and Map Navigation
- Dependability and Honesty
- Traffic Laws and Regulations
- Driver Management
- Delivery and Shipment Records
- Social Perceptiveness
- Basic Maintenance
- Minor Repairs
- Customer Care
- Customer Retention
- Warranty Processing
- Accounts Payable and Accounts Receivable
- Microsoft Excel
- Parts Replacement
- Inquiry Response
- Safe Driving Practices
- Active Learning
- Pulling Parts
- Residential Management
- Fuel Refilling
- Promoting Loyalty
- Customer Experience
- Fluent in English
- DOT Regulations
- Strong Working Relationships
- Customer Order Fulfillment
- Resolving Shipping and Delivery Problems
- Inventory System
- Two-Way Radio Operation
- Valid Vehicle Insurance and Registration
- Auto and Engine Repair
- Production Lines
- Corrective Actions
- Completing Charging
- Services Promotion
- Merchandise Replacements
- OSHA Standards
- Stocking and Replenishing
- Order Picking and Processing
- Belt Conveyors
- Accident Reports
- Work Assignments
- Accurate Recordkeeping
- International Shipments
- Federal Laws
- Cargo Records
- Rewards Programs
- Fee Collection
- Contactless Deliveries
- Performance Goals
- Coordinating Efficient Routes
- Safety
Accomplishments
- Achieved [Result] through effectively helping with [Task].
Timeline
Parts Driver/picker
AutoZone
06.2018 - Current
FURNITURE SALES/REPAIR
Big Lots Stores, Inc.
09.2007 - 05.2013
Associate of Arts - Music/Electronics
Maricopa Community Colleges - Mesa Community College
Music Education
Arizona State University
High School Diploma -
Mcclintock High School