Daryl Frazier Jr
Ridgeville,South Carolina
Summary
Dedicated Veteran and Logistics Specialist with over 5 years of proven experience in the Air Force, excelling in program administration, authorization, and billing. Demonstrated leadership in managing teams of up to 30 personnel in fast-paced environments, achieving measurable results and enhancing operational efficiency. Offers a comprehensive background in records, project and account management, logistics and supply chain operations, quality assurance, and supplier-customer relations, both domestically and in support of global operations. Expert in managing risk across multiple lines to safeguard assets, property, and equipment valued at over $5.7M, consistently meeting senior leadership expectations. Skilled in optimizing workflows, implementing strategic administrative procedures, and ensuring compliance with regulatory standards. Brings exceptional communication, organizational skills, and a commitment to excellence in remote work settings. Eager to leverage extensive logistics and program management expertise in a dynamic, forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sunland Logistics Solutions
11.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Streamline processes for transporting chemicals for given customers.
- Ensuring truckloads are verified for shipment averaging 30 orders a week worth 75k in assests.
Data Center Technician
Akkodis
03.2023 - 05.2023
- Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
- Reduced downtime for clients by swiftly addressing technical issues and performing routine maintenance on servers.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
- Enhanced security measures by developing and enforcing strict access control protocols for data center personnel.
Traffic Management
United states airforce
08.2016 - 01.2023
Responsible for the overall production within the Warehouse Management Operations, supporting over 300+ personnel. Supervised, mentored, and trained 30 direct reports managing 77 personnel, while preparing, processing, and executing tasks that are related to the operations and administration of training personnel.
- Improved readiness and accountability of entire unit footprint with over $5.7M by managing and following precise protocol during the ordering process; saving Government funds in the excess of $1.5M
- Utilized various systems including Microsoft Office, Digital Training Management System, and Army Training Requirements and Resources System to track training and unit operations.
- Supervised, mentored, and guided professional development of over 40 personnel; accounted for the maintenance, operation, and deployment of equipment valued at over $100K
- Managed and accounted for the Stock Control Section that stored and distributed over 3,000 stocked and non-stocked items valued at over $31M.
- Oversaw the timely processing of all received items and proper storage of 2,000-line items of authorized stock; Directed the issue of expendable items, petroleum products, construction items, and major end items valued at $18M
Skills
- Supply Chain Management
- Logistics Management
- Resource protection
- Risk Assessment
- Operations Management
- Microsoft Office Proficiency
- Billing system proficiency
- Data Accuracy and Documentation
Additional Information
- Leadership – Proven track record for leading multi-dimensional teams in high-pressure, high-tempo environments producing deliverables on schedule and within required parameters.
- Training and Development – A versatile and innovative management individual who is skilled at seeing the “big picture” while able to focus on the details through the entire process.
- Logistics and Supply Chain Management – Served as Subject Matter Expert in supply chain management for global operations. Demonstrated leadership in numerous multinational operations by creating support plans, logistical coordination, supply analysis/distribution, and personnel oversight.
Accomplishments
- Air and Space Achievement Medal.
- AF Good Conduct Medal with 1 Oak Leaf Cluster.
- National Defense Service Medal.
- Global War on Terrorism Service Medal.
- Nuclear Deterrence Operations Service Medal.
- Air and Space Overseas Service Ribbon Short with 1 Oak Leaf Cluster.
- Air and Space Longevity Service Award.
- Air and Space Training Ribbon.
Education
Bachelor of Science in Business Administration (BSBA) | Trident technical college | (in pursuit)
Timeline
Customer Service Representative
Sunland Logistics Solutions
11.2023 - Current
Data Center Technician
Akkodis
03.2023 - 05.2023
Traffic Management
United states airforce
08.2016 - 01.2023