DARYL HOWARD

Manages overnight front desk operations, ensuring the safety, security, and operational integrity of the hotel while delivering exceptional guest service and maintaining brand standards. Handled various tasks and duties related to front desk operations.

• Managed front desk operations, overseeing guest check-ins and check-outs while delivering exceptional customer service.
• Provide personalized guest services, including coordinating wake-up calls and concierge requests to enhance the overall guest experience.
• Handled incoming calls and inquiries about reservations, providing effective assistance to customers.
• Resolved customer requests and complaints, working with teams to ensure prompt solutions.
• Ensure the successful completion of all end-of-day activities across all departments.
• Balanced financial accounts daily, ensuring accuracy and compliance with company policies.
• Prepare and process invoices, bills, and payment checks for vendors, employees, and contractors in accordance with established financial and accounting procedures.
• Oversee the upkeep and revision of all role-related official records and documentation

• Delivered excellent customer service, enhancing customer satisfaction
• Facilitated communication between host, management, and waitstaff to resolve operational issues and address concerns promptly
• Collaborated with team members on various tasks across multiple functions to enhance operational efficiency.
• Efficiently reset and sanitize tables in a timely manner to ensure cleanliness and prompt guest turnover

• Conducted comprehensive patient evaluation, assessment, treatment planning, and discharge coordination
• Conducted physical assessments of mental health clients who were currently prescribed psychotropic medications or who are being evaluated for medication management
• Delivered crisis intervention and emergency response support at all times
• Reviewed and processed medication refill requests to ensure timely access to prescribed treatments for individuals in contracted mental health services
• Managed medication treatment authorization requests, ensuring compliance through meticulous documentation of patient consent
• Collaborated with hospitals, physicians, residential care facilities, community agencies, and pharmacies to support treatment planning and ensure continuity of care for clients
• Maintained comprehensive and current medical records for all patients in accordance with established standards
• Provided targeted education and training to individual patients and groups, enhancing understanding of treatment and self-management strategies
• Contributed to staff meetings by sharing insights and collaborating on team objectives and contributed through collaborative discussion and professional feedback

• Provided comprehensive nursing, psychiatric, and personal care services to individuals with mental health conditions and intellectual or developmental disabilities, enhancing their overall well-being.
• Observed and assessed patient behavior, employing therapeutic communication to educate and engage patients, fostering trust and therapeutic relationships.
• Monitored patients’ physical and emotional status and promptly reported any abnormal behaviors or health concerns to appropriate medical personnel.
• Obtained and documented patient vital signs, ensuring accurate records using appropriate clinical instruments and standard measurement procedures to support effective care.