Daryl Moore
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
Trident Machine Tools
10.2022 - Current
- Technical support, provided procedures to customers assisting to resolve/repair there machines.
- Communicated, via phone, email, and chat, troubleshooting hardware and software issues.
- Created work orders for repair, ordered parts to perform the job.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
CNC Service Technician
Trident Machine Tools
09.2013 - 10.2022
- Travel to machine shops throughout New England to Install, diagnose, repair or service HAAS CNC machines
- Familiar with HAAS CNC Lathes, Verticals, horizontals
- Mechanically inclined, disassembling, assembling and modifying precision machines
- Utilize tech data to locate, troubleshoot and diagnose machines
- Excellent customer service skills
Technical Writer
Pratt-Whitney
01.2012 - 01.2013
- As an F-135 Technical Writer, my team and I created work instructions for the F-135 military engine
- Providing technical support to the military and precise instructions to remove, install, repair, clean and inspect all parts of the engine
- Familiar with several Tech Data programs and manuals
- Engine manuals
- Graphics-PW Look
- Web Assembly Drawings (WAD)
- Blueprints-Doc Access
- Build Sheets (AFS sheets)
- Flight Test Procedures
Engine Technician
Pratt-Whitney
01.2001 - 01.2010
- Perform visual and dimensional inspections on PW4000/PW2000 High Pressure Compressor Modules (HPC)
- Used blueprints, engine manuals and engineering documentation to determine serviceability and repairs
- Specialized in inspection procedures and documentation
- Familiar with numerous measuring tools, Micrometers, ID/OD swing gauges, shadow graphs, Pie tapes
- Utilized ACE to support quality initiatives to obtain Safe and organized work environment
- Set up 'point of use' tooling, reducing time spent locating tools to perform the job
Education
AS - Business Management
Albertus Magnus
East Hartford, CT01.2008
Skills
- Mechanic Experience
- Maintenance
- Service Technician Experience
- CNC
- Micrometer
- Customer service
- Critical thinking
- Problem resolution
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information - Military Service
US Navy, 09/23/1997, 09/23/2001, Aviation Machinist (F-14 Tomcat Technician)
Timeline
Customer Service Representative
Trident Machine Tools
10.2022 - Current
CNC Service Technician
Trident Machine Tools
09.2013 - 10.2022
Technical Writer
Pratt-Whitney
01.2012 - 01.2013
Engine Technician
Pratt-Whitney
01.2001 - 01.2010
AS - Business Management
Albertus Magnus
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