Daryl Yap
7487 Tuckaway Harbotr St. Las Vegas
Summary
With a proven track record at MGM Grand, I excel in managing high-volume traffic and ensuring guest satisfaction through excellent service. Skilled in quick decision-making and effective problem-solving, I have a knack for enhancing team performance and reducing wait times. My professional demeanor and detail-oriented approach have consistently improved customer experience.
Overview
15
15
years of professional experience
Work History
Valet Attendant
MGM Grand
06.2021 - Current
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
Valet Attendant
SP Plus Parking
06.2016 - 03.2020
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
Valet Attendant
ABM Industries
04.2013 - 05.2017
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
Valet Attendant
Classic Parking Inc.
10.2013 - 03.2014
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
Lead Sales Associate
United Colors Of Benetton
09.2009 - 10.2013
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
Education
Bachelor of Science - Nursing
Mindanao Medical Foundation
Davao City, Philippines03-2007
Skills
- Effective problem solving
- Quick decision making
- Professional appearance
- Navigation proficiency
- Detail-oriented approach
- Patience and composure
Timeline
Valet Attendant
MGM Grand
06.2021 - Current
Valet Attendant
SP Plus Parking
06.2016 - 03.2020
Valet Attendant
Classic Parking Inc.
10.2013 - 03.2014
Valet Attendant
ABM Industries
04.2013 - 05.2017
Lead Sales Associate
United Colors Of Benetton
09.2009 - 10.2013
Bachelor of Science - Nursing
Mindanao Medical Foundation
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