Daryllynn Reed
Owings Mills
Summary
Shift Supervisor with 4 years of experience in retail environments, demonstrating strong leadership and organizational skills. Proficient in cash handling, training, and supervising staff to foster a customer-centric atmosphere and enhance store performance. Proven ability to streamline operations, resolve customer issues efficiently, and boost sales through effective team management.
Overview
4
4
years of professional experience
Work History
Cashier/Customer Service
Hobby Lobby
Baltimore
02.2020 - 06.2020
- Processed payments accurately, maintained store cleanliness, and organized merchandise
- Resolved customer complaints promptly, fostering repeat business and customer loyalty
- Handled cash and credit transactions with precision, ensuring accurate payments, returns, and exchanges
- Enhanced store layout with team, improving product visibility and customer navigation
- Executed efficient inventory management, reducing stock discrepancies and optimizing availability
- Promoted store promotions and loyalty programs, increasing customer enrollment and sales
- Monitored transaction accuracy, minimizing errors and ensuring seamless checkout experiences
Shift Supervisor
Krispy Kreme
Baltimore
09.2019 - 03.2020
- Managed store operations, optimizing staff efficiency and ensuring adherence to security protocols
- Trained and supervised employees, cultivating a customer-focused environment
- Led store tours, promoting Krispy Kreme's history and products to boost customer engagement
- Resolved customer issues professionally, maintaining a courteous demeanor
- Enhanced staff productivity and compliance by streamlining operational procedures and security protocols
Cashier and Customer Service
The Home Depot
Baltimore
11.2016 - 09.2019
- Assisted customers in locating merchandise, enhancing their shopping experience and satisfaction
- Handled returns per company policies, ensuring smooth and efficient transactions
- Informed customers about sales and promotions, significantly increasing store revenue
- Operated paint station post-training, providing expert advice and support
- Developed creative solutions for product location challenges, streamlining customer navigation
- Guided customers in selecting products, enhancing satisfaction and loyalty through personalized assistance
Education
MEDICAL BILLING -
Community College Of Baltimore
03.2025
NURSING IN CNA/GNA -
Precise Academy
Owings Mills, MD08.2022
HAIR/BUSINESS -
Empire Beauty School
Owings Mills, MD06.2015
HIGH SCHOOL DIPLOMA -
Owings Mills High School
Baltimore, MD06.2014
Skills
- Customer support
- Organizational skills
- Cashiering
- Customer service
- Flexibility
- Upselling
- Sales
- Cash Handling
- Phone Etiquette
- Shift Management
- Office Administration
- Communication skills
- Cash register
- Supervising experience
- Leadership
- Nursing
- Workday
- Typing
- Negotiation
- CPT coding
Languages
English, Highly proficient
Additional Information
Nursing (CNA/GNA and caregiver), CPR Certification, I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self motivated, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative., Medical Billing, Community College Of Baltimore, 09/01/24.
Timeline
Cashier/Customer Service
Hobby Lobby
02.2020 - 06.2020
Shift Supervisor
Krispy Kreme
09.2019 - 03.2020
Cashier and Customer Service
The Home Depot
11.2016 - 09.2019
MEDICAL BILLING -
Community College Of Baltimore
NURSING IN CNA/GNA -
Precise Academy
HAIR/BUSINESS -
Empire Beauty School
HIGH SCHOOL DIPLOMA -
Owings Mills High School