DARYLUZ TAVARES
NEWARK,NJ
Summary
Proven professional with a track record of enhancing billing efficiency and team productivity at Ensemble. Skilled in financial reports and HIPAA compliance, I excel in fostering growth and leveraging bookkeeping software to improve cash flow management. Demonstrated ability to mentor teams and manage customer interactions effectively, achieving high satisfaction levels.
Overview
10
10
years of professional experience
1
1
Certification
Work History
ACCOUNT RECEIVABLE (Remote)
Ensemble
Newark, NJ
05.2022 - 12.2024
- Enhance billing efficiency, reduce errors, and improve cash flow management.
- Lead automation projects, boosting team productivity and skill development.
- Mentor the team in financial technologies, fostering growth and expertise.
- Optimize accounts receivable, improving collection rates, and reducing balances. Maintain accurate financial reports and resolve account discrepancies.
- Ensured compliance with accounting policies and procedures as well as government regulations.
MEDICAL RECEPTIONIST
Hudson Center For Women's Health
Nyack, US
06.2022 - 07.2024
- Manage patient payments, ensure compliance, enhance satisfaction through prompt issue resolution.
- Digitize records with EPIC, improve accessibility and accuracy, maintain HIPAA standards.
- Schedule appointments, manage front-desk, support efficient check-in/check-out process.
- Verify insurance coverage, process claims, referrals, and authorizations accurately.
- Organize inventory, patient charts, maintain clean and efficient work environment.
- Conducted patient intake interviews to collect medical information and insurance details.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
Healthfirst
New York, US
09.2020 - 06.2022
- Handled 80+ daily insurance inquiries, enhancing efficiency and satisfaction.
- Resolved billing issues with Trucare, Oncontact, and Salesforce, boosting retention.
- Managed complex issues under pressure, maintaining high satisfaction.
- Tracked customer interactions using CRM for personalized communication.
- Met or exceeded monthly targets in call volume and issue resolution.
- Maintained high customer satisfaction levels by effectively managing complex issues and de-escalating tense situations, even under pressure.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
MEMBER SERVICE REPRESENTATIVE
Costco
Nanuet, US
10.2014 - 09.2020
- Handled customer service records, improving reporting accuracy and efficiency.
- Facilitated cross-department inquiries, boosting customer loyalty and satisfaction.
- Managed transactions and refunds, ensuring precise and efficient processing.
- Enhanced promotional efforts, driving up customer engagement and sales.
- Trained new staff, fostering a knowledgeable and effective team.
- Fostered interdepartmental cooperation to resolve member inquiries promptly. Mentored new team members on customer service protocols, elevating overall performance.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
Education
ASSOCIATE DEGREE - CYBERSECURITY
MasterSchool
New Jersey06.2024
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
North Rockland High School
Thiells, NY06.2013
Skills
- Data Entry
- Stress Management
- Bookkeeping Software
- HIPAA Compliance
- Medical Coding
- Billing Efficiency
- Financial Reports
- Patient Payments
- Appointment Scheduling
- Insurance Verification
- Inventory Organization
- Customer Interactions
- Cross-Department Cooperation
- Transaction Management
- Staff Training
Certification
- Certified Revenue Cycle Representative-01/2025-Healthcare Financial Management Association
Timeline
MEDICAL RECEPTIONIST
Hudson Center For Women's Health
06.2022 - 07.2024
ACCOUNT RECEIVABLE (Remote)
Ensemble
05.2022 - 12.2024
CUSTOMER SERVICE REPRESENTATIVE (REMOTE)
Healthfirst
09.2020 - 06.2022
MEMBER SERVICE REPRESENTATIVE
Costco
10.2014 - 09.2020
- Certified Revenue Cycle Representative-01/2025-Healthcare Financial Management Association
ASSOCIATE DEGREE - CYBERSECURITY
MasterSchool
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
North Rockland High School
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