Marquia Paulson
Checotah,OK
Summary
Known for reliability and adaptability in meeting dynamic team needs. Exhibits strong organizational abilities and effective communication skills. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist
Ensemble
02.2023 - 07.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Shipping Coordinator
Bayer US
09.2021 - 08.2022
- Maintained accurate documentation for all shipments, ensuring compliance with regulations and minimizing potential liabilities.
- Managed complex shipping schedules, prioritizing tasks based on urgency and importance to meet strict deadlines.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Ensured timely deliveries with effective communication between warehouse staff, carriers, and customers.
Server
Montana Mike's Steakhouse
02.2022 - 06.2022
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Front of House Manager
Colton's Steakhouse
02.2021 - 08.2021
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
Security Forces Member
Air Force
02.2018 - 08.2020
- Remained calm and alert especially during emergency situations to maintain order and confidence in authority.
- Patrolled grounds to monitor status and safety of premises.
- Observed CCTV cameras to detect potential threats and respond accordingly.
- Operated security console equipment to monitor and control access.
- Safeguarded sensitive materials by implementing rigorous inventory management practices and adhering to established guidelines.
- Responded to emergency situations quickly and calmly for professional support.
Server
Colton's Steakhouse
11.2015 - 11.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Ice Cream Server
Braum's Ice Cream & Burger Restaurant
05.2016 - 11.2016
- Greeted incoming customers and provided reliable, friendly customer service.
- Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
Education
Associate Of Applied Science - Nursing
Connors State College
Warner, OKSkills
- Organization skills
- Time management
- Telephone skills
Timeline
Receptionist
Ensemble
02.2023 - 07.2023
Server
Montana Mike's Steakhouse
02.2022 - 06.2022
Shipping Coordinator
Bayer US
09.2021 - 08.2022
Front of House Manager
Colton's Steakhouse
02.2021 - 08.2021
Security Forces Member
Air Force
02.2018 - 08.2020
Ice Cream Server
Braum's Ice Cream & Burger Restaurant
05.2016 - 11.2016
Server
Colton's Steakhouse
11.2015 - 11.2017
Associate Of Applied Science - Nursing
Connors State College
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