
Customer-focused hospitality professional with more than 10 years of experience delivering exceptional service in fast-paced environments. Proven ability to communicate effectively with diverse groups of people, resolve customer concerns professionally, and collaborate with team members to ensure smooth operations. Recognized for strong attention to detail, adaptability, and commitment to maintaining safe and welcoming environments. Holds a Bachelor of Arts in Global Studies and demonstrates a passion for creating positive experiences through service, professionalism, and cultural awareness. Fluent in English with intermediate Spanish proficiency.