Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darzane’ Ferguson

North Charleston,SC

Summary

Proven leader and efficient communicator, adept at customer service and food handling safety, honed through roles at Publix and Metanoia. Excelled in enhancing customer satisfaction and streamlining operations, achieving high satisfaction ratings. Skilled in bakery equipment, with a knack for fostering positive relationships and maintaining high safety standards.

Overview

10
10
years of professional experience

Work History

Bakery Clerk

Publix
Mount Pleasant, SC
01.2025 - Current

Enhance customers experience with a warm greeting while making sure I fulfilled all request before checking out.

  • Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.

Shift Lead

Taco Bell Restaurant
Charleston, SC
09.2023 - 01.2025
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.

Online Personal Shopper

Walmart
Mount Pleasant, SC
01.2020 - 12.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Bakery Clerk

Harris Teeter
Mount Pleasant, SC
12.2022 - 09.2023
  • Maintained tidy and organized work area to comply with cleanliness standards.
  • Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
  • Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.

Lead Teacher SLI

Metanoia
North Charleston, SC
07.2015 - 08.2020
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Developed and implemented differentiated instruction strategies to accommodate diverse learning styles, resulting in increased student engagement and success.
  • Planned and implemented different daily activities to enhance overall development and growth of every student.
  • Conferred with parents about student progress to boost family involvement and enhance student support.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Organized rooms in line with current educational thinking to maximize educational opportunities for students.
  • Worked one-on-one with students and student teachers to increase overall classroom success.

Education

Bachelor Of Arts - Communications

Charleston Southern University
Charleston, SC
05.2020

Skills

  • Customer service
  • Food preparation
  • Bakery equipment knowledge
  • Food handling safety
  • Customer satisfaction
  • Punctual and reliable
  • Telephone etiquette
  • Cash handling

Timeline

Bakery Clerk

Publix
01.2025 - Current

Shift Lead

Taco Bell Restaurant
09.2023 - 01.2025

Bakery Clerk

Harris Teeter
12.2022 - 09.2023

Online Personal Shopper

Walmart
01.2020 - 12.2023

Lead Teacher SLI

Metanoia
07.2015 - 08.2020

Bachelor Of Arts - Communications

Charleston Southern University
Darzane’ Ferguson