Dasha Johnson
Suitland,MD
Summary
Seasoned Operations Manager with a proven track record, excelling in conflict mediation and multi-site operations. Expert in elevating customer relationships and quality standards, significantly enhancing employee motivation and performance management. Demonstrates exceptional leadership in staff development and operational excellence, ensuring robust company growth and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Operations Manager
Well-Paid Maids
Takoma Park, Maryland
12.2018 - 01.2025
- Addressed customer concerns with suitable solutions.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Skills
- Conflict mediation
- Performance management
- Customer relationship management
- Quality assurance controls
- Inventory management
- Employee motivation
- Multi-site operations
- Onboarding and orientation
- Staff management
References
References available upon request.
Timeline
Operations Manager
Well-Paid Maids
12.2018 - 01.2025
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