Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasha Owens

Charlotte,NC

Summary

Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Call Center Representative

Progressive
Charlotte, North Carolina
02.2023 - 04.2026
  • Assisted customers with inquiries regarding insurance policies and claims.
  • Managed high-volume calls while maintaining professionalism and efficiency.
  • Documented customer interactions accurately in the internal system.
  • Resolved customer complaints by utilizing effective problem-solving techniques.

Call Center Supervisor

LMG Holdings
Fayetteville, North Carolina
02.2021 - 02.2023
  • Supervised daily operations of call center team to ensure adherence to protocols.
  • Trained new staff on customer service techniques and company policies.
  • Monitored call quality and provided feedback to improve agent performance.
  • Resolved escalated customer issues to maintain service standards and satisfaction.

HR Assistant

Mountaire Farms
Lumber Bridge, North Carolina
01.2019 - 01.2021
  • Managed employee records and maintained confidentiality of sensitive information.
  • Supported payroll processing by verifying timekeeping data and entries.
  • Maintained HR databases using software to track employee performance and attendance.

Education

East Hartford High School
East Hartford, CT
09.2009 - 06.2013

Skills

  • Quality assurance
  • Call control skills
  • Attention to detail
  • Data management
  • Team leadership
  • Multitasking Abilities
  • Problem resolution
  • Verbal and written communication

Timeline

Call Center Representative

Progressive
02.2023 - 04.2026

Call Center Supervisor

LMG Holdings
02.2021 - 02.2023

HR Assistant

Mountaire Farms
01.2019 - 01.2021

East Hartford High School
09.2009 - 06.2013
Dasha Owens