Dasha Smith

• Maintained accurate medical records and updated charts within electronic health systems.
• Coordinated patient scheduling, optimizing appointment flow and reducing administrative delays.
• Verified insurance information and prepared documentation for patient visits and referrals.
• Processed referrals, authorizations, and follow-up requests to support continuity of care.
• Organized front office workflows, ensuring timely completion of daily administrative tasks.
• Supported provider teams with documentation, forms, and confidential patient information handling.
• Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
• Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
• Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
• Generated reports and logged patient information for reliable records.
• Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
• Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
• Greeted patients and provided required paperwork to facilitate services.
• Maintained and updated patient records for accurate, current medical histories.
• Conducted insurance verification and preauthorizations and managed patient charts.
• Followed up with insurance companies to secure timely payment.
• Supported office staff and operational requirements with administrative tasks.
• Prepared patient charts by gathering and organizing medical records ahead of appointments.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Used EMS to schedule appointments for doctor visits and procedures.

• Monitored daily resident needs and updated documentation for accurate care continuity.
• Coordinated resident care plans with nursing, dining, and life enrichment teams.
• Communicated care changes promptly with families, physicians, and interdisciplinary staff.
• Led shift handoffs to maintain consistent service and resident support.
• Reviewed medication reminders and personal care tasks for compliance and accuracy.
• Trained new caregivers on assisted living procedures and resident dignity standards.
• Resolved resident concerns with timely follow-up and coordinated service adjustments.
• Maintained care records and incident reports to support regulatory compliance.
• Educated and evaluated clinical and support staff regarding care quality management regulations and standards of care.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Worked with providers to define quality metrics and outcome reporting process.
• Demonstrated strong leadership skills through effective decision-making abilities that consistently led to successful outcomes for both residents and employees alike.
• Maintained accurate records to ensure compliance with state regulations on documentation guidelines related to patient assessments or critical incidents reports.
• Worked closely with resident families to determine appropriate end-of-life care options based on individual preferences and medical needs.
• Set department schedules and specific work assignments.
• Developed productive relationships with community groups and government agencies.

Checks drug vials, and containers for visible particles, cracks, cosmetic flaws, and seal defects to ensure safety and compliance with current good manufacturing practices. Recording inspection results, lot numbers, and reconciliation data accurately in batch logbooks. Set up clean room, and adjust manual or automated inspection tools and staging areas. Followed standard operating procedures (SOPs) and cGMP guidelines for sterile injectables or general pharmaceutical lines.

• Identified packaging and labeling discrepancies, supporting timely correction of nonconforming product.
• Assisted with line clearance activities, verifying equipment and area readiness before production runs.
• Collaborated with quality and production teams to support compliant workflows and prevent rework.
• Adapted quickly to inspection procedures, maintaining focus and accuracy in fast-paced production environments.
• Identified repair and upgrade requirements needed to meet safety and quality standards.
• Enhanced company safety standards by conducting thorough inspections of equipment and facilities.

• Guided callers through enrollment, billing, and coverage questions with accurate, compliant information.
• Resolved member inquiries regarding benefits, eligibility, and claims using CRM and call documentation systems.
• Investigated claim issues and coordinated follow-up with internal departments to complete resolution.
• Interpreted plan details, prior authorization requirements, and policy guidelines to support informed service decisions.
• Documented interactions, case updates, and escalation notes in secure systems to maintain accurate records.
• Mentored newer representatives on call handling, policy navigation, and service quality expectations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Managed complex member concerns with de-escalation techniques and consistent adherence to HIPAA standards.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.