Dashanae Martin
Charlotte,NC
Summary
Dedicated team player master at managing customer service and claims processing for policyholders. Looking for a long-term position with a growth-oriented company.
Overview
10
10
years of professional experience
Work History
Claims Representative
Allstate Insurance
08.2021 - Current
- Serve as the primary point of contact for customers reporting first notice of loss for auto and property claim
- Responds to customers' claim requests and coordinate with the appropriate business partner for Delivers compassionate service that is fast, fair, and easy to ensure customer retention and satisfaction
- Monitored the progress of open claims to ensure timely resolution in accordance with company guidelines
Correctional Officer II
Pender Correctional
06.2019 - 10.2020
- Prepared detailed reports documenting all relevant information related to daily operations at the correctional facility
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations
Critical Facility Officer
G4S
04.2015 - 05.2019
- Ensured the security and confidentiality of sensitive information
- Monitored all operations for potential security risks and threats
- Responded to emergency situations by dispatching appropriate personnel to address the incident
Education
Bachelor's degree - Criminal Justice
University of Phoenix
Associate of Applied Science - Criminal Justice
Kaplan College
Charlotte, NC12.2015
Skills
- Policy Interpretation
- Claims investigation
- Customer Service
- Conflict Resolution
- Team Collaboration
- Time Management
Timeline
Claims Representative
Allstate Insurance
08.2021 - Current
Correctional Officer II
Pender Correctional
06.2019 - 10.2020
Critical Facility Officer
G4S
04.2015 - 05.2019
Associate of Applied Science - Criminal Justice
Kaplan College
Bachelor's degree - Criminal Justice
University of Phoenix
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