Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kia Her

Catoosa,Oklahoma

Summary

Claim Representative with the Social Security Administration, adept at enhancing customer satisfaction through effective claims processing and eligibility determination. Proven ability to organize and prioritize work, ensuring compliance with industry regulations while fostering strong client relationships, skilled in information verification and claims adjudication, delivering timely resolutions to complex issues, process re-determination, overpayment, appeal , etc.

Overview

19
19
years of professional experience

Work History

Claims Representative

Social Security Adminstration
Milwaukee, WI
09.2005 - 12.2024
  • Evaluated claims to determine eligibility based on federal regulations and guidelines.
  • Processed complex disability claims ensuring adherence to legal standards and accuracy.
  • Followed up with customers on unresolved issues.
  • Improved customer satisfaction by providing timely and accurate information on claim status.

Education

High School Diploma -

West Division High School
Milwaukee, WI

Skills

  • Policy interpretation
  • Teamwork
  • Problem-solving abilities
  • Decision-making
  • Documentation review
  • Claims processing
  • Customer service
  • Eligibility determination
  • Client interviews
  • Appointment scheduling
  • Organizational skills
  • Organizing and prioritizing work
  • Document review

Timeline

Claims Representative

Social Security Adminstration
09.2005 - 12.2024

High School Diploma -

West Division High School