Dashanda Taylor
Warren,MI
Summary
Skilled medical receptionist with experience in patient scheduling, insurance verification, and electronic health records. Known for strong customer service, attention to detail, and HIPAA compliance in busy healthcare settings.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Autumn Woods Residential Healthcare Facility
Warren, MI
05.2026 - Current
- Welcomed residents, families, and visitors at front desk of residential healthcare facility.
- Managed multi-line phone system and directed calls to nursing and administrative staff.
- Arranged resident appointments using facility calendar and provider instructions.
- Maintained accurate patient records for admissions, discharges, and contact updates to support clinical operations.
- Coordinated effective communication between clinical staff, residents, and family members to ensure seamless care.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Registered patients upon arrival at facility and out for appointments and collected co-payments.
- Contacted patients to confirm their scheduled appointments to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Entered insurance, demographics and health history into patient database.
- Provided exceptional administrative and customer service to enhance patient experience and optimize workflows.
Office Assistant
Ascension ST. John
Roseville, Michigan
09.2025 - 04.2026
- Managed front desk calls and greeted patients at Ascension St. John.
- Scheduled appointments and updated calendars for clinical staff.
- Systematically filed patient records for easy access and retrieval. and maintained confidential office documents.
- Entered data into electronic health records with accuracy.
- Routed messages between patients, nurses, and providers.
- Verified insurance details and prepared intake paperwork.
- Managed inventory of office supplies to ensure availability for staff. and supported daily office operations.
- Assisted Ascension St. John teams with various clerical and administrative tasks to enhance workflow.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, including calendar management, appointment scheduling, report preparation, and record maintenance.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Maintained confidentiality of sensitive information and documents.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
Medical Receptionist
Gammons Medical
Warren, MI
01.2025 - 09.2025
- Greeted residents, families, and visitors at residential healthcare front desk.
- Answered multi-line phones and routed calls to nursing and administrative staff.
- Scheduled resident appointments using facility calendar and provider instructions.
- Updated patient records with admissions, discharges, and contact changes.
- Maintained reception area, visitor logs, and daily sign-in procedures.
- Checked in patients at the reception desk, ensuring all necessary information was collected. and out for appointments and collected co-payments.
- Confirmed scheduled appointments with patients and gathered additional details to enhance appointment accuracy.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Verified insurance coverage for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, processed payments, and maintained accurate patient files to support efficient operations.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Protected patients by observing strict HIPAA guidelines.
- Straightened up the waiting room to create a welcoming environment for patients and visitors. to maintain neat and organized space.
- Processed referrals for specialist care when requested by physicians or patients.
- Entered insurance, demographics and health history into patient database.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Informed patients of financial responsibilities prior to rendering services.
Education
Diploma - Medical Billing And Administration
Dorsey College
Roseville, MI08-2025
High School Diploma -
Denby HIgh School
Detroit, MI06-2011
Skills
- Electronic health record management
- Insurance verification processes
- Medical billing procedures
- HIPAA compliance
- Patient scheduling
- Insurance processing
- Reception area management
- Document management
- Patient relations
- Patient support
- Clerical support
- Time management
- Proficient in [software]
- Telephone etiquette
- Attention to detail
- Collaborative teamwork
- Document management
Timeline
Medical Receptionist
Autumn Woods Residential Healthcare Facility
05.2026 - Current
Office Assistant
Ascension ST. John
09.2025 - 04.2026
Medical Receptionist
Gammons Medical
01.2025 - 09.2025
Diploma - Medical Billing And Administration
Dorsey College
High School Diploma -
Denby HIgh School