DaShanna Hill
Royal Oak,MI
Summary
I have spent many years in customer service, growing and learning how to navigate properly in all different environments. My hard work and dedication has helped me continue to excel in all that I do. I would like to join a company where growth and improvement is inevitable with the proper work ethic.
Overview
7
7
years of professional experience
Work History
Customer Service Rep
Superb Tax Professionals
02.2019 - Current
- Answered and direct approximately 80- 100 incoming calls and emails daily utilizing a courteous and professional manner to collect information and identify customer needs
- Design, manage and deliver the implementation of an innovative new filing system that increased efficiency across teams
- While maintaining an organization and attention to detail throughout the transition process
- Apply problem- solving skills to resolve customer inquiries and disputes and escalate using appropriate channels when necessary
- Meet and exceed daily productivity goals, including high call volume and appointment setting while providing a polite, friendly and patient attitude
- Demonstrated strong empathy by actively listening to customers, acknowledging their concerns and providing step by step solutions, resulting in an increase in customer retention and referrals.
Secretary Manager
Johnson And Co Law Firm
01.2017 - 07.2020
- Handled payroll processing accurately and efficiently, ensuring all employees were compensated fairly according to company policies.
- Enhanced office efficiency by streamlining filing systems and implementing effective organizational strategies.
- Supported executive team with timely and accurate document preparation, leading to increased productivity.
- Coordinated travel arrangements for executives, optimizing itineraries to minimize costs while maximizing convenience.
- Implemented robust record-keeping practices that improved the overall organization of physical files and digital records alike.
Education
Diploma -
Walled lake western
Walled Lake, MIBachelors -
Eastern Michigan University
Ypsilanti, MISkills
- Data entry and Documentation
- Service knowledge
- Time management
- Problem-solving
Professional Overview
A dedicated and high performing customer service professional with a passion for customer service. Confident in ability to collaborate with cross-functional teams to solve complex, high stakes problems. Committed to continuous improvement and contributing to team success. Seeking a challenging role in a reputable company. Where I can utilize my exceptional skills to exceed client expectations.
Locations
Royal Oak, MI
Personal Information
Title: Customer Service Representative
Timeline
Customer Service Rep
Superb Tax Professionals
02.2019 - Current
Secretary Manager
Johnson And Co Law Firm
01.2017 - 07.2020
Diploma -
Walled lake western
Bachelors -
Eastern Michigan University