DASHANTI COMER
Summary
Customer service professional with proven track record in delivering high-quality support in call center environment. Known for reliability and adaptability in meeting customer needs. Adept at fostering teamwork and achieving results through effective collaboration and customer engagement.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Alorica
Remote, US
04.2024 - 04.2025
- Delivered outstanding customer service by promptly addressing inquiries.
- Maintained professionalism while responding to high-volume customer inquiries via phone, email, and chat.
- Cultivated and sustained robust client relationships to handle billing inquiries.
- Collaborated with clients and internal teams to ensure accurate resolution of billing concerns.
Healthcare Customer Service Representative
Concentrix
Remote, US
11.2021 - 04.2024
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
Technical Support Advisor
Kelly Services
Remote, US
11.2020 - 11.2021
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Reduced response times for support tickets by streamlining internal processes and cross-team collaboration.
- Implemented quality assurance measures for support interactions, resulting in consistently positive customer feedback scores.
- Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.
Technical Support Representative
Conduent
Remote, US
04.2020 - 11.2020
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Conducted comprehensive diagnostic tests to pinpoint underlying causes of reported issues.
- Reduced call resolution time by effectively troubleshooting software and hardware problems.
Retention Escalation Agent
ASK Telemarketing
Hybrid, US
10.2018 - 04.2020
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Education
High School Diploma -
Johnson Abernathy Graetz High School
Montgomery05.2016
Skills
- Technical Support
- Customer Service
- Inbound and Outbound Calling
- Billing Systems and Software
- Upselling and Cross Selling
- Call Center Experience
- Insurance Verification
- Data Entry and Analysis
- Time Management
- Typing Proficiency 55 wpm
- Software Installation
Timeline
Customer Service Representative
Alorica
04.2024 - 04.2025
Healthcare Customer Service Representative
Concentrix
11.2021 - 04.2024
Technical Support Advisor
Kelly Services
11.2020 - 11.2021
Technical Support Representative
Conduent
04.2020 - 11.2020
Retention Escalation Agent
ASK Telemarketing
10.2018 - 04.2020
High School Diploma -
Johnson Abernathy Graetz High School