DaShaun Cox
Columbus,OH
Summary
Dedicated and empathetic professional with extensive experience in delivering exceptional customer service across various roles. Proven ability to efficiently manage high-volume inquiries and resolve issues while maintaining a positive and engaging demeanor. Skilled in handling sensitive and emotional conversations, ensuring customer satisfaction, and adhering to company standards. Strong focus on operational efficiency, teamwork, and continuous improvement. Excels at multitasking in dynamic environments. Committed to fostering positive customer relationships and enhancing the overall customer experience.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
RDI Corportation
Milford, OH
11.2021 - 06.2022
- Utilize tracking systems and databases to provide accurate and timely updates on shipment progress
- Communicate effectively with logistics partners to resolve any issues that may arise during shipment
- Investigate and verify claims of lost shipments promptly
- Initiate replacement orders and ensure expedited processing to meet customer
- Address customer concerns about defective or incorrect items with empathy and efficiency
- Facilitate the replacement of items by processing new orders and ensuring swift delivery
- Maintain records of replacements to identify and address recurring issues
- Guide customers through the return process, ensuring they understand the steps and requirements
- Assess returned items for quality and verify eligibility for refunds or exchanges
- Process refunds and exchanges timely, ensuring customer satisfaction and adherence to company policies
- Maintain a high level of professionalism and empathy in all customer interactions
- Document customer interactions and resolutions accurately in the CRM system
- Collaborate with cross-functional teams to address and resolve customer issues efficiently
- Stay updated on company policies, product knowledge, and industry best practices to provide top-notch customer service
Assistant Teacher
Advantage Early Learning Academy
Columbus, OH
04.2021 - 08.2021
- Managed the daily check-in process for students from 6am to 9am, ensuring a smooth and welcoming start to their day
- Maintained accurate attendance records and communicated effectively with parents and guardians
- Provided flexible support by floating between different classrooms daily, adapting quickly to various teaching styles and student needs
- Assisted lead teachers with classroom activities, including circle time, educational games, and interactive lessons
- Supervised and assisted children during breakfast, promoting healthy eating habits and social interaction
- Ensured the safety and well-being of students during outdoor playtime, organizing activities and monitoring behavior
- Supported toddlers with restroom breaks and diaper changes, maintaining hygiene and comfort
- Facilitated circle time by engaging students in songs, stories, and discussions to promote social and cognitive development
- Encouraged positive behavior and provided individualized attention to support each child's unique learning needs
- Collaborated with fellow teachers and staff to create a cohesive and supportive learning environment
- Communicated regularly with parents about their child's progress, behavior, and any concerns that arose
- Assisted with classroom setup and cleanup, ensuring a tidy and organized learning space
- Participated in staff meetings and professional development sessions to stay informed about best practices in early childhood education
Line worker
Bocchi Laboratories
New Albany, OH
08.2018 - 01.2021
- Efficiently boxed perfumes, ensuring products were securely packed and ready for shipment
- Maintained high attention to detail to prevent damage and ensure the quality of packaged items
- Accurately labeled perfume bottles, ensuring compliance with company standards and regulatory requirements
- Managed labeling equipment and materials to maintain consistent and clear product identification
- Organized boxes and maintained orderly storage areas, optimizing space and improving workflow efficiency
- Inspected products for defects or inconsistencies prior to packaging, upholding high standards of quality
- Collaborated with quality assurance teams to address and resolve any identified issues
- Worked collaboratively with team members to meet production targets and deadlines
- Assisted in training new employees on packaging procedures and safety protocol's
- Utilized warehouse management systems to track and update product information
cashier
Kroger co
Columbus, OH
03.2016 - 06.2017
- Actively engaged with customers to provide exceptional service, enhancing customer satisfaction and loyalty
- Offered assistance with product location, promotions, and general information to improve the shopping experience
- Efficiently scanned grocery items using handheld devices to meet and exceed percentage goals
- Ensured accurate pricing and item counts to minimize errors and maintain transactional accuracy
- Processed cash, credit, and debit transactions swiftly and accurately, adhering to company policies and procedures
- Maintained a clean and organized checkout area, ensuring a tidy and professional appearance at all times
- Positioned in front of the register to remain alert and ready to assist customers promptly
- Monitored the checkout area for any potential issues or customer needs, ensuring seamless service
- Worked collaboratively with team members to manage busy periods and ensure efficient store operations
- Assisted in training new cashiers on customer service standards and checkout procedures
- Addressed and resolved customer complaints and issues with professionalism and empathy, ensuring a positive resolution
- Communicated effectively with management and colleagues to escalate and resolve any operational challenges
Education
Bachelor's degree - Criminal Justice
University of Phoenix-Online Campus
Phoenix, AZdiploma -
East high school
Columbus, OH06.2016
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Computer proficiency
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Customer relationship management (CRM)
Certification
- Driver's License, Valid
- CPR & First Aid, 11/01/23, 11/30/25
- CPR Certification, 11/01/23, 11/30/25
Willing To Relocate
I am truly passionate about this role and excited about the opportunity. However, I am currently quite content with my living situation and am unable to commit to relocating at this time. That said, I would be more than willing to discuss the possibility of working remotely or from your Ohio office, if that is an option you would consider.
Personal Information
Authorized To Work: US for any employer
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
RDI Corportation
11.2021 - 06.2022
Assistant Teacher
Advantage Early Learning Academy
04.2021 - 08.2021
Line worker
Bocchi Laboratories
08.2018 - 01.2021
cashier
Kroger co
03.2016 - 06.2017
Bachelor's degree - Criminal Justice
University of Phoenix-Online Campus
diploma -
East high school