Dashauna Priest
Columbus,United States
Overview
4
4
years of professional experience
Work History
Human Resources Technician
Joint Forces Headquarters
08.2023 - Current
- Ensure compliance with State regulations and procedures when auditing applications for the Ohio National Guard Scholarship program.
- Investigate complex educational and incentive benefit packages that can involve allegations of fraudulent enlistment and inactive status.
- Conduct administrative reviews, which include examining applicants' conflicts and concerns.
- Identify inconsistencies in case files and initiate appropriate action.
Culinary Specialist
Ohio Army National Guard
07.2020 - Current
- Inventory and maintain over half a million worth of government-owned property.
- Demonstrate adaptability to environmental changes and maintain job functionality in austere conditions.
- Facilitate support for hundreds of personnel by preparing and distributing life-sustaining sustenance.
- Act as the main source of communication across a multitude of cross-functional departments and teams.
Customer Care Specialist
National Enterprise Systems
12.2020 - 10.2022
- Increase customer retention by providing positive customer experiences through understanding customer concerns, investigating causes, recommending solutions, and following up to ensure effective resolution-which results in customer satisfaction and promotes company growth.
- Utilize multiple systems simultaneously, while navigating Microsoft Teams and Microsoft Office.
- Maintain detailed and accurate records of customer requests and interactions.
Skills
- Conflict resolution
- Data analysis
- Proficiency in MS Office
- Collaboration
- Problem-solving
Timeline
Human Resources Technician
Joint Forces Headquarters
08.2023 - Current
Customer Care Specialist
National Enterprise Systems
12.2020 - 10.2022
Culinary Specialist
Ohio Army National Guard
07.2020 - Current