Computers
Dashawn Elgin
City Carrier
Jamaica,NY
Summary
Creative individual who's eager to find productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
City Carrier
United States Postal Service
Brooklyn, United States
01.2022 - Current
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift.
- Collected money for postage due and cash on delivery fees.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Picked up and delivered mail on time each day, taking into consideration weather and road conditions.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
Delivery/Supervisor/Customer Service Representative
The Home Depot
Woodhaven, NY
04.2016 - 01.2022
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Trained team members on new services and products to support promotional efforts.
- Recruited, hired, trained and supervised staff of [Number] and implemented mentoring program that offered positive employee engagement.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
Education
Bachelor of Science - Software Engineering
Western Governs University
01.2023 - Current
Associate of Science - Computer Engineering
CUNY Queensborough Community College
Flushing, NY 05.2016 - 05.2017
Skills
Critical Thinkingundefined
Certification
Google IT Support: Technical Support Fundamentals
Interests
Programming
Hobbies
Create music with physical and or virtual instruments
Learning code
Learning and improving on programming languages
Timeline
Bachelor of Science - Software Engineering
Western Governs University
01.2023 - Current
Google IT Support: Technical Support Fundamentals
01-2023
Google IT Support: The Bits and Bytes of Computer Networking
01-2023
Google IT Support: Operating Systems
01-2023
City Carrier
United States Postal Service
01.2022 - Current
Associate of Science - Computer Engineering
CUNY Queensborough Community College
05.2016 - 05.2017
Delivery/Supervisor/Customer Service Representative
The Home Depot
04.2016 - 01.2022
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