Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Freight Driver
Rebel Trucking
12.2022 - 06.2023
Operated with safety and skill to avoid accidents and delays.
Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Maintained daily, legible DOT log book and submitted corresponding documents.
Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Window Installer
Diagnostic Windows
03.2019 - 05.2021
Experienced with tearing out and replacing old frames and correcting issues from prior bad installations done by others
Experienced with all types of installations Inspected doorways, frames, and windows for installation purposes
Removed old frames as needed and installed new ones
Regularly lifted 50 pounds while working in extreme weather conditions or on heights greater than 5 feet
Appliance Delivery
Lowes
10.2017 - 03.2021
Deliver appliances to customers within certain time frames
Organize merchandise in warehouse, maintain clean and safe environment
Answer phone calls and make sales
Drove 26ft box truck
Bouncer/Security
WB Security Services
04.2018 - 03.2020
Patrolled Assigned Area, Observed and escorted intoxicated individuals to their preferred method of
transportation home
Observed and reported any and all suspicious activity also took action if necessary.
Cashier
Walmart
06.2009 - 07.2010
Cross-trained and provided back-up for other customer service representatives when needed
Computed accurate sales prices for purchase transactions
Worked as a team member performing cashier duties, product assistance and cleaning
Assisted customers with store and product complaints
Guaranteed positive customer experiences and resolved all customer complaints.
Skills
Computer literacy
Customer Service
Adaptive team player
Delivery Driver Experience
Pallet Jack
Electrical Experience
Microsoft Word
Handyman
Computer Skills
Assessments
Understanding and applying mechanical concepts and processes
Responding to customer situations with sensitivity