Dashawn Key
Pembroke Pines,FL
Summary
Focused supervisor with over 4 years of success in leadership and staff supervision. Successful at promoting improvements in customer relations, administrative quality and project management. Top-notch professional at communicating with customers and employees to solve problems.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
Teleperformance USA
Fort Lauderdale, FL
11.2018 - Current
- Oversee daily operations of the department, including personnel management, budgeting and scheduling.
- Monitored employee productivity levels to identify areas for improvement or additional resources needed.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
Education
Associate of Science - Film And Video Production
The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL02.2014
Skills
- Team Development
- Office Management
- Performance Management
- Employee Supervision
- Financial Reporting
- Report Preparation
- Staff Management
- Workflow Optimization
- Microsoft Office
- Goal Setting
- Coaching and Mentoring
- Root Cause Analysis
- Motivational Leadership
- Handling Complaints
- Multitasking and Organization
- Team Leadership
- Performance Improvement
- Relationship Building
Timeline
Supervisor of Operations
Teleperformance USA
11.2018 - Current
Associate of Science - Film And Video Production
The Art Institute of Fort Lauderdale Inc