Dashawn Simon
East Orange,NJ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Metlife
East Rutherford, NJ
06.2022 - 12.2023
- Coordinated with sales team to process corporate accounts, group bookings, and other special reservation types effectively.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Streamlined check-in and check-out processes for increased efficiency and guest convenience.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
Sales Floor Associate
Victoria's Secret & PINK
464 Kpkowski Road
01.2021 - 03.2023
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Wrapped, boxed and weighed bakery department products.
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Warehouse Worker
World Wide Tire Distrubtion
460 Coit Street
01.2022 - 01.2023
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Assembled pallets and crates for secure transportation of materials.
- Supported customer satisfaction efforts through prompt resolution of delivery issues or discrepancies as needed.
- Consistently lifted materials weighing as much as [Number] pounds.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Retail Sales Associate
Burlington Coat Factory Distribution Center
464 Kapkowski Road
02.2021 - 04.2022
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- cashier
- Maintained clean sales floor and straightened and faced merchandise.
Warehouse Worker
Salson Clinics
Newark, NJ
08.2020 - 12.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
- Managed warehouse operations and verified proper shipment procedures.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
- Assembled pallets and crates for secure transportation of materials.
- Loaded, unloaded, and moved material to and from storage and production areas.
Sorting Associate
Amazon
Elizabeth, NJ
03.2019 - 01.2021
- Sampled products to verify compliance with standards
- Assessed and sorted items into containers or designated areas according to classification, size, and condition.
- Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
- Provided technical support to production personnel.
- Used hand-held scanner to enter data product information.
- Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
- Utilized quality control software to track and analyze product data.
Education
GED -
Irington High School
Irvington, NJ01.2017
Skills
- Meeting Organization
- Detail Oriented
- Data Entry
- Guest accommodations
- Information Protection
- Social media networking
- Basic accounting
- First Aid Training
- Customer Service
- Inventory Monitoring
- Computer Skills
- Item Pickup and Delivery
- Flexible Schedule
- Food and Beverage Area Setup
- Office Support
- Reservation Processing
Timeline
Guest Service Representative
Metlife
06.2022 - 12.2023
Warehouse Worker
World Wide Tire Distrubtion
01.2022 - 01.2023
Retail Sales Associate
Burlington Coat Factory Distribution Center
02.2021 - 04.2022
Sales Floor Associate
Victoria's Secret & PINK
01.2021 - 03.2023
Warehouse Worker
Salson Clinics
08.2020 - 12.2021
Sorting Associate
Amazon
03.2019 - 01.2021
GED -
Irington High School