Dashawn Sims
Manager
Chicago,Il
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
27
27
years of professional experience
Work History
General Manager
Batteries Plus Bulbs
10.2019 - 11.2022
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Motivated, trained and disciplined employees to maximize performance.
- Increased commercial sales 170%, retail sales 40%, and services 13%
- Supervised 3-4 locations to enforce high-quality standards of operation.
- Coordinated with district manager to actualize strategies for improving performance and growing circulation volumes and sales.
- Held weekly meetings with ASM's to identify techniques to overcome sales obstacles.
General Manager
Invisalign
09.2018 - 04.2019
- Developed new store location from ground up by hiring and training efficient team.
- Increased customer flow 10% month over month.
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of dental workspace, working closely with employees to systemize tasks.
General Manager
Starbucks
08.2011 - 08.2018
- Trained employees to consistently exceed customers' expectations and provide superior service.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Performed variety of management functions including, driving sales, achieving store productivity and financial targets, planning and executing promotional and local store marketing activities.
- Directed training programs and development paths for managers and supervisors.
- Managed over 40 employees and high volume 24 hour location and drive through.
Operations Manager
Petco Animal Supplies Stores Inc.
08.2008 - 08.2011
- Advanced productivity KPIs to achieve key business goals and objectives.
- Spearheaded department training to enhance employee performance and boost employee productivity .
- Established relationships with local veterinarians in case of emergencies.
- Observed animal details such as size, condition, behavior and eating habits and documented data.
- Onboarded new employees with training and new hire documentation.
Store Manager
Champs Sports
03.2000 - 08.2008
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules fot over 30 employees based on forecasted customer levels, individual employee knowledge and service requirements.
Education
Some College (No Degree) - Business
Arizona State University
Tempe, AZHigh School Diploma -
Westinghouse HS
Chicago, IL06.1995
Skills
- Performance management
- Training Management
- Team Leadership
- Coaching and mentoring
- Verbal and written communication
- Consistently meet goals
- Recruitment and Hiring
- Profit & Loss Management
Timeline
General Manager
Batteries Plus Bulbs
10.2019 - 11.2022
General Manager
Invisalign
09.2018 - 04.2019
General Manager
Starbucks
08.2011 - 08.2018
Operations Manager
Petco Animal Supplies Stores Inc.
08.2008 - 08.2011
Store Manager
Champs Sports
03.2000 - 08.2008
Some College (No Degree) - Business
Arizona State University
High School Diploma -
Westinghouse HS