Dashawn Winters
Lawrenceville,GA
Summary
Customer Service Leader experienced in fast-paced retail environments and supervisory roles. Delivered impactful team leadership and problem-solving through operational management. Transitioning into IT with training in IT fundamentals and help desk support, offering transferable skills in troubleshooting and user support.
Overview
14
14
years of professional experience
Work History
Shift Leader
Aldi
Lawrenceville, MI
10.2020 - Current
- Supervised Aldi store team during busy shifts
- Trained new staff on store procedures and customer service
- Monitored cash handling and till accuracy throughout shifts
- Resolved customer issues with calm, professional communication
- Resolved customer complaints promptly and professionally.
- Delegated tasks to employees and monitored activities and task completion.
- Assigned tills, stock, and cleaning duties across sales floor
- Replenished shelves and maintained product presentation standards
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
PRODUCT & MERCHANDISING SPECIALIST
OLD NAVY
SNELLVILLE, GA
04.2018 - 08.2020
- - Performed key holder duties such as receiving and documenting merchandise shipments, scheduling, submitting payroll, and auditing cash registers
- -Created new merchandise displays and analyzed top selling items to enhance customer engagement
- -Conducted safety audits, reviewed applications, conducted interviews and performance reviews
- -Answered credit card inquiries, completed online orders, executed price changes and markdown
- -Resolved and researched customers' issues and determined the best solution
- -Created and arranged new product displays to enhance visual appeal. and researched top selling items
- 04/2018 - August 2020 (37 MONTHS, 40 AVERAGE HOURS PER WEEK)
MERCHANDISE SUPERVISOR
JCPENNEY
WHITEMARSH, MD
08.2015 - 03.2018
- -Assisted managers with day to-day operations
- -Conducted training sessions for new employees to ensure proper onboarding.
- -Assisted managers with day to day operations
- -Trained new hires on processes and procedures for effective integration
- -Placed online orders
- -Resolved and researched customers' issues
- 08/2015 - March (36 MONTHS, 36 AVERAGE HOURS PER WEEK)
CUSTOMER SERVICE MANAGER
WALMART
TOWSON, MD
07.2013 - 07.2015
- -Created schedules for cashiers, audited registers, and reported discrepancies to ensure accurate cash management
- -Addressed customer concerns regarding sales and pricing pertaining to sales, pricing and employees
- - Interviewed new cashiers, supervised up to 25 associative at a time , trained new associates to use cash register and the service desk
- - Interviewed new cashiers, supervised up to 25 associates at a time. trained new associates to use cash register and the service desk
- -Documented customer inquiries and complaints for review of inquiries, comments and complaints
- 07/2013 - July 2015 (40 MONTHS, 40 HOURS AVERAGE PER WEEK)
DAIRY CLERK
GIANT FOOD
TOWSON, MD
10.2012 - 06.2013
- -Maintained clean, organized, and safe work environment to ensure compliance with health and safety standards
- -Assisted customers in locating desired items while efficiently managing deliveries and pricing merchandise
- 10/2012 - June 2013 (12 MONTHS, 18 AVERAGE HOURS PER WEEK)
Education
HIGH SCHOOL DIPLOMA -
LOCH RAVEN HIGH SCHOOL
Skills
- - Cash handling accuracy
- Store operations
- -Time management
- -Multitasking and teamwork
- -Diverse communication skills
- - Time management
- -Team leadership
- Diverse communication skills
- - MS Office proficiency
- Reliability and organization
Certifications
- Coursera Google IT Support Professional
- Course Careers Information Technology Course
QUALIFICATIONS
Title: Disaster Recovery Specialist (GS 7 - 9)
Timeline
Shift Leader
Aldi
10.2020 - Current
PRODUCT & MERCHANDISING SPECIALIST
OLD NAVY
04.2018 - 08.2020
MERCHANDISE SUPERVISOR
JCPENNEY
08.2015 - 03.2018
CUSTOMER SERVICE MANAGER
WALMART
07.2013 - 07.2015
DAIRY CLERK
GIANT FOOD
10.2012 - 06.2013
HIGH SCHOOL DIPLOMA -
LOCH RAVEN HIGH SCHOOL