Da’Shay Baker
Houston,TX
Summary
For this company I can offer high level quality service to the customers also future customers to come. I have 6 years of customer service experience and over 9 years technical experience with computers
Overview
5
5
years of professional experience
Work History
Security Officer
Allied Universal Security Services
Houston, TX
07.2020 - Current
- Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Confirmed visitor identification prior to granting entry into the building.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Verified photo IDs and tickets to allow guests passage.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
Customer Service Representative
Walmart
New Caney, Texas
02.2020 - 07.2020
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
New Caney High School
New Caney, TX05-2018
Skills
- Customer service experience of 6 years
- Providing reports
- Computer skills
- Technical skills
Timeline
Security Officer
Allied Universal Security Services
07.2020 - Current
Customer Service Representative
Walmart
02.2020 - 07.2020
High School Diploma -
New Caney High School