DASHAYLA COLES
Richmond,VA
Summary
Detail-oriented and analytical professional with 5 years of experience bridging regulatory compliance, risk management, and administrative operations. Proven track record in project execution, workflow optimization, and high-quality process documentation (SOPs). Adept at gathering operational data, tracking performance metrics, and facilitating seamless coordination among cross-functional stakeholders. Combines a legal compliance and claims operations background with strong organizational competencies to drive efficiency and strategic organizational initiatives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
COMPLIANCE SPECIALIST / OFFICE MANAGER
Premier Health Services of Virginia
11.2024 - Current
- Support the development, rollout, and execution of internal compliance initiatives and operational improvements in alignment with senior leadership objectives.
- Analyze existing internal workflows to identify efficiency gaps; author and update process documentation and policy frameworks to ensure company-wide adherence to federal and state standards.
- Conduct rigorous internal audits and compliance reviews, analyzing data trends to isolate operational risks and monitor performance indicators.
- Coordinate action plans and corrective measures across internal teams; manage daily office workflows, scheduling, and staff coordination to improve organizational service delivery.
LEGAL ADMINISTRATIVE ASSISTANT
Butler Snow, LLP
08.2024 - 11.2024
- Provided essential litigation and administrative project support within a high-volume environment, ensuring high-quality, error-free work products under tight timelines.
- Managed electronic discovery data (ESI) via Relativity eDiscovery software, establishing structured indexing, categorization, and digital file systems to expedite cross-functional document retrieval.
- Facilitated seamless stakeholder coordination by managing complex calendars, scheduling multi-party conferences, and documenting critical action items.
WORKER'S COMPENSATION PARALEGAL
Ford Richardson
08.2023 - 08.2024
- Managed a high-volume caseload of 40–60 active worker's compensation files simultaneously, collaborating closely with cross-functional and remote attorney networks to align deliverables.
- Gathered, reviewed, and summarized medical and operational evidence to deliver actionable status reports and strategic recommendations ahead of key litigation milestones.
- Spearheaded systematic changes in case file tracking that reduced documentation processing delays and directly improved external client satisfaction metrics.
PARALEGAL
America Law Group, Inc.
06.2021 - 07.2023
- Structured, reviewed, and summarized complex record matrices, including depositions and external evidence files, keeping close alignment with critical court and client timelines.
- Monitored and synchronized cross-functional legal calendars, ensuring smooth logistical arrangements for hearings, mediations, and discovery processes.
OFFICE ADMINISTRATIVE ASSISTANT
Regus
04.2020 - 06.2021
- Acted as the primary operational point of contact for multiple businesses, facilitating productive client encounters and managing logistics for high-level business meetings.
- Fostered strong client relations and cross-functional partnerships that optimized local office workflows and supported organizational client retention.
Education
Bachelor of Science - Criminal Justice
Old Dominion University
Norfolk, VA12.2023
Skills
- Attention to Detail, Drafting Professional Correspondence, Claim Experience, Problem-Solving, Organization, Time Management, Professionalism, Project Management , Proficiency in Microsoft Office (Excel, PowerPoint, Word), Adaptability, Analytical Thinking, Healthcare Compliance, HIPAA Compliance, Regulatory Compliance, Collaborative
Certification
- Paralegal Certification, June 2023
- George Mason University Continuing & Professional Education
Timeline
COMPLIANCE SPECIALIST / OFFICE MANAGER
Premier Health Services of Virginia
11.2024 - Current
LEGAL ADMINISTRATIVE ASSISTANT
Butler Snow, LLP
08.2024 - 11.2024
WORKER'S COMPENSATION PARALEGAL
Ford Richardson
08.2023 - 08.2024
PARALEGAL
America Law Group, Inc.
06.2021 - 07.2023
OFFICE ADMINISTRATIVE ASSISTANT
Regus
04.2020 - 06.2021
Bachelor of Science - Criminal Justice
Old Dominion University