Dashe' Bell

• Worked with over 500 tenants.
• Help establish amazing occupancy
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Responded to requests and scheduled appointments for property showings.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Greeted clients, showed apartments, and prepared leases.
• Resolved conflicts between tenants regarding noise, encroachments, and parking spots.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services

• Discover future residents' needs, show them around Aura Pentagon City community's amenity areas and model homes, and highlight all benefits that will make them want to call Aura Pentagon City community home.
• Brag about my community's unique features and benefits and highlight what sets it apart from any competition.
• Create added value by anticipating needs and addressing living concerns customers haven't even thought about yet.
• Put in extra effort to make prospective residents feel so at home, they'll never want to leave.
• Scout competition to stay one step ahead and keep bringing in big bucks making sure concessions are at its best.
• Listen to over 1,000 people's problems with empathy and share helpful advice.
• Performed amazing customer service.

• First point of contact for seven-extension phone line
• Respond to all email inquiries from residents & vendors in an respectful manner.
• Supervisor of nine-plus any extra coverage concierges
• Complete payroll for nine staff members and any temp concierges
• Anticipate guests needs to accommodate them and provide exceptional guest experience.
• Act as liaison between guests/residents and all departments necessary including- Leasing office, Maintenance, etc.
• Maintain and organize package system that services over 500 people and regularly receives at least 70 packages daily.

Assisted guests with variety of services and local attraction information.

• Greeted guests upon arrival by providing warm welcome.
• Put together daily breakfast bar
• Walk building for daily security checks
• Help out in any department needed
• Managed daily operations of concierge desk
• Maintained accurate and up-to-date records of guest information.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills