Da'Shea Norflin
Dallas,TX
Summary
Proven leader in security management, notably with Allied Universal Security, enhancing site safety through meticulous risk analysis and crisis management. Skilled in CCTV monitoring and fostering team collaboration, I've significantly improved emergency response times and security staff performance, demonstrating a strong ability to adapt and excel in high-stakes environments. Successful at patrolling grounds, monitoring feeds and observing individuals to look for signs of unwanted or criminal activity. Strong observational skills with disciplined mentality and unparalleled integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Security Site Supervisor
Allied Universal Security, Boeing Global Services
02.2022 - Current
- Recorded incident reports with detailed accounts of occurrences.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Managed team schedules to provide effective security coverage for building needs.
- Conducted thorough risk assessments to identify vulnerabilities and implement necessary countermeasures.
- Authorized and verified contractors for entry
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Conducted regular patrols of facility to detect and deter security threats.
- Trained security workers on site-specified procedures.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Recorded daily security occurrences in site assignment log.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
- Skilled at working independently and collaboratively in a team environment.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Proven ability to learn quickly and adapt to new situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
Level II Security Site Supervisor
Guard Texas Security, Galleria Towers
12.2019 - 01.2022
- Offered outstanding executive-level support to several high profile organizations
- Served as first point of customer service in person and via telephone
- Generalized comprehensive reports and dictations
- Maintained key access of secured website
- Manage all aspects of Security operations and provide the leadership required to ensure that the proper policies and procedures are in place to provide a safe and secure environment for employees, visitors, assets, confidential or proprietary information in a cost-effective manner
- Monitored CCTV screens daily
- Coordinate trip schedules, manage routes, and handle calls and requests from operators, third-party Vendors, and their supervisors
- Created access badges for tenants upon request daily
- De/activated access badges for tenants upon request daily
- Granted door and gate access to tenants upon request daily
- Checked fire panel system online troubles daily for two multi floor high rises
- Passed out contractors keys and contractor badges upon request
- Performed daily janitor keys and badges inventory check
- Escorted contractors and vendors upon request
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Removed unauthorized persons from facility grounds.
- Collaborated with local law enforcement agencies to bolster site protection and share intelligence on potential threats.
- Secured high-value assets through diligent monitoring of storage areas and adherence to strict protocols.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Completed shift handover reports and debriefed next shift upon arrival.
- Trained security workers on site-specified procedures.
Level II Security Officer
Platinum Security
01.2018 - 11.2019
- Event and Media and unarmed Security Officer
- 6 years of security experience
- Excellent attention to detail during emergency situations
- Followed all security and safety regulations
- Conducted daily dispatch reports
- Monitored security surveillance equipment
- Performed effective crowd control for Fair park of Texas
- Performed hourly patrols
- Conducted periodic security audits
Customer Service Collection Specialist
American Red Cross
12.2008 - 01.2014
- Demonstrated flexibility in adapting to various work settings, including hospitals, clinics, blood drives, and mobile collection units.
- Conducted quality control checks on equipment regularly, guaranteeing optimal performance during every procedure.
- Safeguarded patients'' well-being by conducting thorough health screenings before initiating any blood draw procedures.
- Streamlined the appointment scheduling process, minimizing wait times for patients while maximizing productivity for the clinic.
- Enhanced patient comfort by utilizing proper venipuncture techniques and adhering to safety protocols.
- Improved clinic efficiency by keeping track of supplies and restocking as necessary in a timely manner.
- Established rapport with diverse patient populations, demonstrating empathy and understanding during sensitive medical procedures.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Used personal protective equipment correctly to protect coworkers and patients.
- Conducted venipuncture and other CT procedures.
- Centrifuged blood samples as outlined in clinical protocols.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Assisted with training new staff members on best practices for blood collection procedures, ensuring consistent quality across the team.
- Contributed to team collaboration by sharing knowledge and expertise with coworkers, fostering a supportive work environment.
Education
Associates of Social Science -
Everest College
01.2007
Diploma -
Yvonne a Ewell Townview Magnet Center
01.2002
Skills
- CCTV Monitoring
- Access Control
- Alarm systems
- Risk Analysis
- Emergency Response
- First responder experience
- Crisis Management
- Patrol procedures
- Security training
- Safety and security procedures
- Staffing and scheduling
- AED Training
- Daily incident reporting
Certification
- CPR/AED Certification
- First Aid Certification
- Certified Medical Assistant (CMA)
Timeline
Security Site Supervisor
Allied Universal Security, Boeing Global Services
02.2022 - Current
Level II Security Site Supervisor
Guard Texas Security, Galleria Towers
12.2019 - 01.2022
Level II Security Officer
Platinum Security
01.2018 - 11.2019
Customer Service Collection Specialist
American Red Cross
12.2008 - 01.2014
Diploma -
Yvonne a Ewell Townview Magnet Center
Associates of Social Science -
Everest College
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