Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dasheana Dang

San Antonio,TX

Summary

Certified Pharmacy Technician with over 3 years of hands-on experience in the healthcare industry. Specializes in medical terminology, fast-paced environments, and exceptional phone etiquette. Proven ability to manage confidential patient information and deliver high-quality customer service. Excited to apply skills in a medical call center setting as a Medical Telephone Appointment Agent.

Overview

5
5
years of professional experience

Work History

Certified Pharmacy Technician II

HEB Pharmacy
08.2023 - Current
  • Enhanced pharmacy workflow by dispensing, labeling, and packaging medication while assisting pharmacists with patient inquiries
  • Answered incoming and scheduled prescription pickups, demonstrating strong phone etiquette
  • Verified patient information by searching using names and date of birth to assure accurate medical records
  • Sent messages to healthcare providers to manage patient inquiries and address prescription issues
  • Ensured patient confidentiality through strict adherence to HIPPA regulations.

Certified Pharmacy Technician

Kroger Pharmacy
03.2020 - 08.2023
  • Maintained proper medication storage and inventory control, adhering to federal regulations
  • Conducted patient record searches by name and date of birth for prescription verifications and insurance claims
  • Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

Radio, Television, and Film - Communications

Texas Southern University
Houston, TX
12.2023

Skills

  • Medical Terminology
  • Search & Verify by Name and Date of Birth
  • HIPPA Compliance & Confidentiality
  • Professional Phone Etiquette
  • Strong Customer Service Skills
  • Experience Sending Messages to Healthcare Providers
  • High Attention to Detail
  • Ability to Thrive in Fast-Paced Environments
  • Communication skills
  • Excellent written and verbal communication skills essential for phone and messaging-based interactions
  • Ability to prioritize tasks in a fast-paced environment and handle extensive patient inquiries
  • Proficient in using software for patient searches and outbound communication
  • Experience following standard operation procedures (SOP) to effectively manage appointment scheduling and patient records

Timeline

Certified Pharmacy Technician II

HEB Pharmacy
08.2023 - Current

Certified Pharmacy Technician

Kroger Pharmacy
03.2020 - 08.2023

Radio, Television, and Film - Communications

Texas Southern University

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Dasheana Dang