Dasheina Curtis
Baltimore,MD
Summary
Health Assistants or nursing auxiliaries provide support to nurses by completing the following duties: serving meals, changing linens, helping patients with hygiene, lifting and moving patients, taking patient temperature, and completing other tasks as assigned by healthcare professionals.
An energetic and outgoing waiter with great dedication to serving customers and providing them with an exceptional dining experience. A quick learner who adapts to fast-paced environments and can handle multiple tasks under stress.
Leveraging an extensive knowledge of cosmetic products compositions, fashion, hair and skin types as well as facial structures to provide clients with an exceptional and comprehensive service that takes all if their unique traits and preferences into consideration.
Overview
12
12
years of professional experience
Work History
Server
Easy Like Sunday
Baltimore, MD
05.2024 - Current
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provide great customer service to all customers needs and wants.
Patients Access Specialist Second Level
Center for advance orthopedics
Catonsville, Md
04.2023 - 12.2023
- Conducted tests on newly developed applications prior to deployment into production environments.
- Responded promptly and professionally when responding to customer service inquiries related to database usage or security concerns.
- Ensured that all users had appropriate permissions before allowing them access to sensitive information.
- Greeted patients and visitors in a friendly and professional manner
- Responded to inquiries from patients, family members, and healthcare professionals regarding appointments, services, and
- procedures.
- Updated and maintained patient records in electronic health record systems.
- rated with healthcare providers and administrative staff to ensure seamless patient flow and timely access to care.
Patient Access Specialist
MedStar Health
Baltimore, Maryland
12.2020 - 11.2022
- Analyzed reports generated by EHR system in order to identify areas of improvement within the workflow processes.
- Educated patients about financial policies and procedures at facility; explained benefits of various payment options available.
- Verified patient insurance coverage, collected copays and other payments, processed credit card transactions.
- Served as the first point of contact for patients, addressing inquiries and providing information about services and procedures.
- Coordinated patient appointments, ensuring scheduling efficiency and accuracy.
- Coordinated patient appointments, ensuring scheduling efficiency and accuracy.
- Facilitated the registration and admission process, accurately entering patient information into electronic systems.
- Verified patient insurance coverage and eligibility, explaining financial responsibilities and collecting payments as necessary.
Bar Server/Server
Hook and reel
Baltimore, MD
10.2019 - 02.2021
- Maintained cleanliness of the bar area throughout shift.
- Restocked glassware, ice, liquor and other supplies as needed.
- Prepared specialty cocktails according to recipes or customer requests.
- Greeted guests promptly and courteously, guiding them through the menu and making recommendations as needed.
- Monitored guest satisfaction and address any concerns or requests promptly.
Admissions Counselor
CMD outsourcing solutions
Baltimore, Md
10.2019 - 11.2019
- Researched scholarship opportunities for incoming freshmen.
- Created marketing materials for recruiting efforts including brochures, flyers, and emails.
- Responded promptly to inquiries from parents or guardians regarding admissions procedures or policies.
- Responded to inbound calls regarding college admissions and financial aid inquiries
- Initiated outbound follow-up calls to support prospective students and ensure completion of requirements
- Delivered exceptional customer service, prioritizing professionalism and empathy
Server
Baltimore Comedy Factory
Baltimore, MD
01.2017 - 11.2019
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Welcomed guests with a friendly and outgoing demeanor, creating a positive first impression.
Medical Records Clerk
Klebanow and associates
Baltimore, MD
06.2012 - 12.2016
- Monitored compliance with state and federal regulations regarding release of information.
- Retrieved patient medical records in response to requests from authorized personnel.
- Processed incoming medical records requests.
- Organized and maintained patient medical records in accordance with regulatory requirements and organizational policies.
- Ensured the accuracy and completeness of medical records by reviewing and updating information as needed.
- Responded to inquiries regarding medical records in a professional and timely manner.
- Collaborated with healthcare providers and administrative staff to support patient care and administrative functions.
Education
High School Diploma -
Meade Senior High
Fort Meade06-2012
Cosmetology
Baltimore Beauty And Barber School
Baltimore Md Credits -
Baltimore City College
Baltimore, MDSkills
- Food inspection
- Table Bussing
- Safe Food Handling
- Customer support
- Customer success
- Support service
- Strategic problem solving
- Time management
- Manage multiple responsibilities
- Empathetic listener
- Patient care
- Leadership
- Detailed
- Creativity
- Hair care
- Sanitation and hygiene practices
- Product knowledge
Timeline
Server
Easy Like Sunday
05.2024 - Current
Patients Access Specialist Second Level
Center for advance orthopedics
04.2023 - 12.2023
Patient Access Specialist
MedStar Health
12.2020 - 11.2022
Bar Server/Server
Hook and reel
10.2019 - 02.2021
Admissions Counselor
CMD outsourcing solutions
10.2019 - 11.2019
Server
Baltimore Comedy Factory
01.2017 - 11.2019
Medical Records Clerk
Klebanow and associates
06.2012 - 12.2016
High School Diploma -
Meade Senior High
Cosmetology
Baltimore Beauty And Barber School
Credits -
Baltimore City College