Dashia Elliott
Marinette,WI
Summary
Dynamic professional with over 3 years of experience in remote customer support and escalation management. Skilled in resolving complex issues, ensuring HIPAA compliance, and leveraging CRM platforms such as Zendesk and Salesforce. Adept at troubleshooting, problem-solving, and delivering exceptional customer service in high-pressure environments.
Versatile in business operations with broad expertise across content management, report analytics, expense control, and market research. Strong background in negotiation, multitasking, and adapting business methods to achieve measurable results.
Recognized for optimizing processes, driving projects to completion, and applying data analysis to improve operational efficiency. Highly effective communicator and leader, with proven ability to guide teams, streamline workflows, and contribute to organizational success.
Overview
7
7
years of professional experience
Work History
Remote Independent Contractor
NRTC Tech
06.2025 - Current
- Provide troubleshooting support to clients via phone and email.
- Resolve technical issues efficiently while ensuring customer satisfaction.
- Document and track client interactions for accuracy and follow-up.
Remote Appointment Coordinator
Medi Weightloss
06.2025 - Current
- Manage patient scheduling, confirmations, and follow-up via calls and emails.
- Respond to client inquiries with professionalism and accuracy.
- Support smooth office operations by maintaining organized records and communication logs.
Concentrix / United Healthcare
Wisconsin, USA
10.2023 - 04.2025
- Provided exceptional customer service by addressing Medicaid, Medicare, and DSNP member inquiries, including benefits and eligibility concerns.
- Efficiently managed and resolved escalated issues with professionalism, ensuring compliance with HIPAA regulations.
- Documented all member interactions meticulously while transitioning from part-time to full-time remote support.
Madison at the Range
Huntsville, USA
09.2023 - 03.2024
- Assisted guests and residents with on-site inquiries and services, ensuring a seamless transition to virtual support channels.
- Managed calls, reservations, and remote communications, maintaining a high standard of customer service.
- Collaborated effectively with team members using Slack and remote dashboard tools to enhance operational efficiency.
ModSquad
05.2022 - 09.2023
- Delivered virtual customer support and administrative assistance for e-commerce and service-based clients.
- Managed calendars, responded to support tickets, monitored email inboxes, and scheduled appointments.
- Provided customer service via email, live chat, and Zoom, ensuring quick and courteous issue resolution.
- Used platforms such as Gmail, Zoom, Zendesk, and HubSpot to streamline support operations and maintain CRM records.
GMT Corporation
Waco, USA
02.2019 - 03.2021
- Managed schedules and client data entry, ensuring efficient organization and accessibility of information.
- Provided remote administrative support during COVID-19, maintaining seamless communication through phone and email.
- Coordinated appointments and prepared documents, while tracking payments to support financial operations.
Education
High School Diploma -
Waco High Homeschool
Waco, TXB.S - Remote, Healthcare Administration
Southern New Hampshire University
Skills
- Technical Troubleshooting
- Customer Service
- Time Management
- Conflict Resolution
- Attention to
- Detail
- Analytical Thinking
- Multitasking
- Knowledge of CRM Software (Zendesk, Salesforce
- HubSpot)
- Problem Solving
- Communication
Timeline
Remote Independent Contractor
NRTC Tech
06.2025 - Current
Remote Appointment Coordinator
Medi Weightloss
06.2025 - Current
Concentrix / United Healthcare
10.2023 - 04.2025
Madison at the Range
09.2023 - 03.2024
ModSquad
05.2022 - 09.2023
GMT Corporation
02.2019 - 03.2021
High School Diploma -
Waco High Homeschool
B.S - Remote, Healthcare Administration
Southern New Hampshire University