Dashonna Oliver
Ladson,SC
Summary
Adept at managing high-stress situations and resolving customer disputes, I enhanced loyalty and satisfaction at Hook Ya Up Towing Road Side Recovery. Skilled in conflict resolution and data entry, my proficiency led to efficient problem-solving and positive outcomes, showcasing my ability to maintain professionalism and foster strong customer relations.
Overview
2023
2023
years of professional experience
Work History
Customer Service Representative
Hook Ya Up Towing Road Side Recovery
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
CAB
03.2020 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
R.B Stall High School
North Charleston, SC05.2011
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Microsoft Excel
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Scheduling
- Follow-up skills
- Call management
- Product knowledge
- Technical support
- Dispute resolution
- Customer education
- Product sales
- Product and service solutions
- Multi-line phone talent
- Conflict mediation
- Document control
- Escalation management
Timeline
Customer Service Representative
CAB
03.2020 - 04.2022
Customer Service Representative
Hook Ya Up Towing Road Side Recovery
R.B Stall High School
Similar Profiles
MICHEAL M. PAL IIMICHEAL M. PAL II
Operations Manager at Hook Recovery and Towing ServiceOperations Manager at Hook Recovery and Towing Service
Cathy HookerCathy Hooker
Co Owner at J Hook Towing And RecoveryCo Owner at J Hook Towing And Recovery
MONICA PRATHERMONICA PRATHER
Dispatch Manager at Road Masters Towing & RecoveryDispatch Manager at Road Masters Towing & Recovery
Nichole EspinosaNichole Espinosa
IT Intern at NexansIT Intern at Nexans
Lisa WilliamsLisa Williams
Administrative Manager at Domino's PizzaAdministrative Manager at Domino's Pizza