Dashrara O’Connor

Design Consultant, 08/2019 to 04/2021

Team Lead, 04/2021 to 03/2024

• Create lasting, genuine connections with customers
• Lead one-call-close consultative appointments closing 40% or higher month after month
• Knowledge of all West Shore Home products
• Help with new hires training of product and procedures
• Provide customer with a seamless experience every time to promote the company and instill trust in West Shore Home
• Prepared original and relevant options for clients suitable to individual requirements.
• Provide help to the manager with scheduling, meetings, emails, performance reviews and training
• Top Sales person for Winston Salem and in the top for all of North Carolinas five offices

• Active listening skills and relationship-building to assess customer needs, build rapport and connect customers with viable solutions.
• Secured sales by providing recommendations to promote brand effectiveness and product benefits.
• Maximized vehicle copy by selling warranty and accessories. Top 6 sales consultants out of 25 every month by exceeding my sales goals.
• Generated more leads by calling previous customers and customers in service. Providing them with new incentives that could benefit them.

• Identified and approached potential customers by generating leads, setting appointments, and conducting on-site visits.
• Though use of consultative sales and talents showed how effective our programs and services could be to each customer
• Able to generate the customers' interests.
• Quickly exceeded sales goals and became one of the top 5 consultants in vehicle sales and up sales including however not limited to extended warranties/gap
• Team captain and motivated fellow employees. Frequently with store managers to discuss growth, accomplish sales goals and provide feedback.
• Follow-up was done after sales to assess satisfaction and identify ongoing requirements

• Greeted customers to facilitate services needed and addressed any customer service issues promptly
• Collaborated with staff to maximize customer satisfaction, streamline procedures, and improve bottom-line profitability
• Hired employees and mentored managers to insure company policies and procedures were met.
• Tabulated and ordered all inventory. Kept workspace up to code by inspecting and maintaining all equipment.
• At the beginning and ending of each shift money was counted and delivered to financial institutions.
• Trained all employees on products and procedures to provide consistency throughout the company