Dasia Burgess
Atlanta,GA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
7
7
years of professional experience
Work History
Flight Attendant
Delta Air Lines
Atlanta, GA
03.2025 - Current
- Delivered exceptional customer service to enhance passenger satisfaction and loyalty.
- Led safety briefings, emphasizing the importance of adherence to federal regulations and company policies.
- Resolved conflicts and addressed passenger complaints promptly, maintaining a positive flying experience for all guests.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Talent Acquisition Coordinator- Delta Air Lines
Alexander Mann Solutions
Atlanta, GA
08.2024 - 03.2025
- Streamlined recruitment processes to enhance candidate experience and improve time-to-fill metrics.
- Coordinated interview schedules and communicated with candidates efficiently throughout hiring phases.
- Developed and maintained relationships with hiring managers to understand staffing needs and align recruitment strategies.
- Managed applicant tracking system, ensuring accurate data entry and compliance with organizational policies.
Real Estate Salesperson
Keller Williams Realty Metro Atlanta
02.2024 - 03.2025
- Stay current with real estate markets, trends and best practices
- Create and distribute promotional material
- Network with potential clients and local businesses
- Draft and prepare documents, such as offers, contracts and closing statements
- Answer phone calls and emails/ Schedule appointments and showings.
Receptionist/ Administrative Assistant
Martin Jones and Piemonte Law Firm
06.2021 - 12.2023
- Retaining organizational skills while properly collecting, organizing, scanning, and distributing mail
- Answering phone calls efficiently and forwarding them to the appropriate extension in a professional manner
- Establishing attentiveness to detail while scanning and filing fax confirmations
- Performed data entry by receiving status updates/ correspondences and recording entries in the client’s file
- Managing front office to ensure cleanliness and stocking of office supplies
Customer Service Representative
Walmart
04.2020 - 06.2021
- Acknowledging customer concerns and identifying needs
- Assisted with purchasing decisions
- Resolving customer issues and concerns
- Handled cash transactions.
Lounge Manager
Newton College and Career Academy
07.2019 - 04.2020
- Developed strong leadership ability and customer service skills
- Established problem solving skills and excellent multitasking competence while displaying gratitude
- Gained independence and trustworthiness while interviewing potential employees.
Education
MBA -
Clayton State University
Morrow, GA12.2025
BBA - Business Administration And Management
Clayton State University
Morrow05-2024
Skills
Administrative Support
Market Research
Proficient in Microsoft Office
Digital Marketing
Data Entry
Interpersonal Skills
Customer service
First aid
Safety procedures
FAA regulations
Collaborative teamwork
References
References available upon request.
Timeline
Flight Attendant
Delta Air Lines
03.2025 - Current
Talent Acquisition Coordinator- Delta Air Lines
Alexander Mann Solutions
08.2024 - 03.2025
Real Estate Salesperson
Keller Williams Realty Metro Atlanta
02.2024 - 03.2025
Receptionist/ Administrative Assistant
Martin Jones and Piemonte Law Firm
06.2021 - 12.2023
Customer Service Representative
Walmart
04.2020 - 06.2021
Lounge Manager
Newton College and Career Academy
07.2019 - 04.2020
MBA -
Clayton State University
BBA - Business Administration And Management
Clayton State University