Laura Reyes
Dallas,TX
Summary
Financial professional with proven expertise in relationship-building and problem-solving, consistently exceeding expectations in high-pressure environments. Skilled in cultivating partnerships and fostering relationships across diverse demographics and management levels. Recognized for exceptional customer service and communication skills.
Overview
15
15
years of professional experience
Work History
Flight Attendant
United Airlines
Chicago, IL
04.2022 - Current
- Monitored and assisted passengers during boarding and in flight to ensure compliance with safety and security policies.
- Monitored surroundings to enhance passenger safety and applied emergency protocols when necessary.
- Monitor passengers for signs of illness, unruly behavior, or safety violations.
- Conducted pre-flight checks to ensure cabin security and cleanliness, and crew safety.
- Delivered pleasant passenger experiences through attentive in-flight service, including meals and beverages.
- Resolved passenger complaints calmly and professionally to uphold positive experiences throughout flight.
Personal Banker I
Wells Fargo Bank
Dallas, TX
05.2019 - 06.2021
- Delivered tailored financial advice and assistance to clients, enhancing their banking experience.
- Strengthened client relationships through proactive outbound calls and timely follow-ups.
- Achieved 90% average on quarterly customer service surveys, reflecting commitment to client satisfaction.
- Ensured clients received reliable information by staying informed about all banking products.
- Monitored updates to banking policies and procedures to ensure compliance with regulations.
Teller and Lead Teller
Wells Fargo Bank
Dallas, TX
09.2011 - 05.2019
- Execute financial transactions in a fast, friendly and efficient manner.
- Resolved customer conflicts and inquiries promptly and professionally.
- Built rapport and maintained professional relationships with customers and coworkers, enhancing customer satisfaction and team cohesion.
- Provided guidance and approvals to tellers in accordance with bank's policies, ensuring compliance and efficient operations.
- Trained new tellers and supported their transition into the role, contributing to a smoother onboarding process and team integration.
Education
B.S. - Accounting
University of Texas At Arlington
Arlington, TX12-2018
Skills
- Customer service excellence
- Spanish language proficiency
- Conflict resolution
- Effective communication
- Adaptability
- Attention to detail
- Administrative support
- Project management
- MS Office expertise
- Analytical thinking
Timeline
Flight Attendant
United Airlines
04.2022 - Current
Personal Banker I
Wells Fargo Bank
05.2019 - 06.2021
Teller and Lead Teller
Wells Fargo Bank
09.2011 - 05.2019
B.S. - Accounting
University of Texas At Arlington