Dasia Cooperwood
West Point,MS
Summary
Dedicated Customer Service professional with excellent customer service skills. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Positive attitude, quick learner, follows directions to detail, cooperative worker. Ability to remain calm under extreme pressure. Looking to utilize my skills in a professional environment. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
7
7
years of professional experience
Work History
Customer Support Specialist
Walmart Supercenter
04.2022 - Current
- Provides member service by acknowledging the member and identifying member needs; providing guidance and support to members regarding self-service technology; assisting members with purchasing decisions; locating merchandise; resolving member issues and concerns; and promoting the company's products and services
TECHNICAL SUPPORT
Comcast
02.2020 - 08.2022
- Technical support agent taking calls from customers providing customer service to resolve technology challenges through a series of troubleshooting activities and knowledge-based research in a virtual call center environment.
Customer Service Representative
Avis Budget Group
10.2017 - 01.2020
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted customers with rental vehicles, billing, returns, exchanges and booking rentals .
- Answered inbound calls, chats and emails to facilitate customer service.
Education
High School Diploma -
West Point High School
West Point, MS05-2018
Skills
- Technical Skills
- Prioritizing
- Microsoft office
- Data Entry
- Appointment Scheduling
- Team worker
Customer service
- Dependability
- Multitasking
- Positive attitude
- Cooperative worker
- Communication
- Inbound and Outbound Calling
Timeline
Customer Support Specialist
Walmart Supercenter
04.2022 - Current
TECHNICAL SUPPORT
Comcast
02.2020 - 08.2022
Customer Service Representative
Avis Budget Group
10.2017 - 01.2020
High School Diploma -
West Point High School
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