Overview
Work History
Education
Skills
Timeline
Generic

Dasia Franklin

Waco,TX

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Genpact
Waco, TX
08.2023 - 01.2024
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

Assistant Manager

Family Dollar
Waco, TX
07.2022 - 02.2023
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Understood and followed oral and written directions.

Saw Operator

Attala Steel Industries
Hillsboro, TX
05.2022 - 08.2022
  • Inspected stock to identify imperfections, assign grades and determine issues with production.
  • Kept accurate records of production output in order to track progress against goals.
  • Used hand tools to adjust bolts, clamps, stops and guides.

Cashier

Churches Chicken
Waco, TX
  • Processed customer payments quickly and returned exact change and receipts.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and answered any questions they had about the store's products and services.

Cashier

Burger King
Waco, TX
  • Greeted customers and answered any questions they had about the store's products and services.
  • Greeted customers promptly and responded to questions.
  • Trained new team members in cash register operation, stock procedures, and customer services.

Education

High School Diploma -

Mart High School
Mart, TX
05-2020

Skills

  • Data Entry
  • Information Security
  • Inbound and Outbound Calling
  • Report Generation
  • Customer Service
  • Retail Sales Customer Service

Timeline

Customer Service Representative

Genpact
08.2023 - 01.2024

Assistant Manager

Family Dollar
07.2022 - 02.2023

Saw Operator

Attala Steel Industries
05.2022 - 08.2022

Cashier

Churches Chicken

Cashier

Burger King

High School Diploma -

Mart High School
Dasia Franklin